Manpreet Singh

 Manpreet Singh He N She,Town Hall Road , Shahjahanpur U. P. India Mobile# - An accomplished results-driven banking professional with over 9.5 years of experience in Customer Service. Proven ability & leadership skills to handle a large team of executives. Having an exposure to Operations, Administration, Relationship & Team Management. Exceptional communicator with demonstrated success-building relationships with the upper management in well known banking institutions in India and Middle East. Ability to handle a team of executives in an organization, having good managerial and interpersonal skills. Capable of taking strategic initiatives for the growth of the organization. To find out the non performers in the team and helping them getting up the curve. Making various presentations for the team and giving demonstrations to the upper management & preparing MIS etc. Identifying training needs for users and organizing various sessions to fulfill them. Lead Generation by various channels and activities. Coordinating with various departments to ensure smooth functioning and bringing transparency to the process. Goal oriented and focused professional with a demonstrated ability to resolve problems. Partner in the Firm M/s. He N She A Multi Brand Outlet Of Readymade Garments from Jan 2009 to till date. Key Responsibilities: Taking care of the entire showroom from purchasing to dealing with customers. Providing feedback to staff on regular basis. Making sure that Customer Satisfaction is the main motto. Getting feedback from customers on regular basis. Getting myself upgraded what's new I can offer to customers. The Royal Bank Of Scotland / ABN AMRO Bank N.V., Dubai, U.A.E as Phone Banking Executive from July 2007 to Nov. 2008. Key Responsibilities: Providing customers with online information pertaining to bank account, credit cards and loan accounts. Giving out information on the various products & services available in the bank. Resolving complaints efficiently online by following up with other departments. Cross selling of various products such as insurance, balance transfers, loan on phone, credit card and loan deferrals etc and generating leads for other banking & investment products in the bank. Driving & motivating the team to increase volume of sales to achieve individual as well as team target. Handling team cases/escalations and follow ups on various matters. Promoting channel migration on calls like registration for E-statements, E-banking and Tele-banking. Assisting other team members by handling escalated calls and approaching customer satisfaction. Preparation of audit & weekly performance reports of the team and presenting the same to the team leader for Call Quality, Cross selling, Audit & Operation errors, Channel Migration etc. B.A. From M.J.P.Rohailkhand University [-] Intermediate (10+2) from U.P.Boad, Allahabad [-] High School (10th) From U.P.Board Allahabad [1996]. Six Months Computer Diploma from Aptech New Delhi. Anti Money Laundering (AML) and KYC course from the Compliance Departme of ABN Amro Bank. E-Learning program on Excelling in customer service in ABN AMRO Bank. Father’s Name: S. Jaswant Singh Permanent Address: Govind Gunj, Town Hall Road, Shahjahanpur U.P. 242001 India Mobile:- Email:-Date Of Birth: - Marital Status: Married Hobbies: Watching Cricket , Surfing Net Available upon request (MANPREET SINGH)