MANOJ KUMAR
House Number #3063, Housing Board Colony, Dhanas, Chandigarh(U.T.). 160014
E-mail :-| -
SUMMARY
Multi-talented experienced Head HR & Administration, Training & Marketing, Accounts & Finance,
Best Business Support Specialist with over 19+ years in BPO, LPO & KPO industry. Excellent
reputation for people management, resolving problems, improving customer satisfaction, and
driving overall operational improvements. Consistently saved costs while increasing profits.
Consistently rewarded for success in planning and operational improvements. Experience in policy
development and staff management procedures positively impacting overall morale and
productivity.
QUALITY/SKILLS
HR & Administration | People Management | Process Management | Client Relations | Cost
Containment & Control | Accounts Payable/ Rec. | Training and Coaching | Detail-Oriented |
Creative Problem-Solver | QuickBooks Payroll Processing | Quality-Driven Communication |
Proposals, Quotes & Invoicing
Strong computer skills (Excel, Word, Outlook, PPT, Windows 7, Windows 10, Zoho software)
EXPERIENCE
Total Experience 19 years 6 months
HR & Administration Experience 9 years
Others 10 years 6 months
Previous Employer – 3AIP Service Private Ltd. (Dec 2015 – June 2019)
Global Business Park, Zirakpur, Punjab.
3A IP is an expert services firm, established with a mission and vision to define the next level of
patent support services provided by the technical experts to patent attorneys, patent counsels,
expert witnesses, individual inventors, academic institutions and research teams globally.
Worked here as “Head HR & Administration” from Dec 2015 to June 2019.
My role included overall 3AIP’s office management like complete HR, Admin, Accounts & Finance
which cover-ups all roles stated below in detail. I was directly assisting and reporting to the company
CEO.
• Maintaining & Preparing of HR documents such as non-disclosure agreements, general
administrations letters, etc.
• Negotiated agreements between employees to clarify misunderstood directions and resolve
conflicts affecting performance.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record,
consistently arriving to work ready to start immediately.
• Monitored social media and online sources for industry trends.
• Prepared relevant SRM documents in conformance with the Safety Management System (SMS)
order.
• Worked with Operations Head to resolve employee’s problems, improve operations and provide
exceptional customer service.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting
mail, office cleaning and bookkeeping.
• Managed quality assurance program including on-site evaluations, internal audits, and customer
surveys.
• Worked with various vendors to share work requirements so that they can provide exceptional
service.
• Supervised Operations Head, Business Development Head, IT Head in providing excellent customer
service.
• Maintaining and updating the internal HR database.
• Entering data into the HR database and checking to ensure the accuracy of the data
• Resolving discrepancies in information and obtaining further information for incomplete
documents
• Processing travel claim expenses in coordination with TA and admin team.
• Liaison with shared services for the smooth running of HR-related activities.
• Responding to information requests from HR team authorized members
• To prepare new hire kit as & when required
• To liaise with the courier service provider when required
• To liaise with the bank person for opening accounts for new hires and related queries.
• Prepare & keep a track of Employee Personnel file.
• Responsible for filing of documents in personnel files and maintaining records up to date for Audit
purposes.
• Prepare the process documents, status reports, ppt, etc. for the dept. under guidance.
• Ordering, maintaining and distributing Office Stationery on monthly basis in team
• Do additional administrative support jobs as assigned.
• Participate in HR project planning activities
• Adopt and maintain a strong, ever-present and overriding culture of safety in all facets of
professional activities
Accounts & Finance Handling:
• Preparing the day to day Invoices
• Post customer payments by recording cash and checks transactions
• Keep a daily follow up with customers on overdue accounts as per pre-established guidelines
• Liaison internally with other teams to resolve service/booking related issues so that payments are
timely released
• Preparing weekly AR report and other MIS reports as and when assigned
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• Maintaining up to date billing system and accounts reconciliation
• Monitoring accounts for non-payments delayed payments and other irregularities
• Preparing and generating employees salary for the whole company
• Preparing & submitting Monthly Sales reports, Expense reports, TDS deductions & Online
submission, GST deductions & Online submission all reports to company Chartered Accountant &
Management
• Assist with any other duties as and when required
Knowledge, Skills, Abilities, and Other Characteristics
• Strong verbal and written communications skills and ability to work well in a team or individually.
• Ability to work accurately whilst ensuring deadlines are met
• A skilled user of Microsoft Office packages, with an interest in HR Information Systems
• Proactive and able to prioritize workload
• Excellent confidentiality and trustworthiness
• Maintain and protect confidential data with utmost scrutiny, judgment, and care
• Detailed-oriented with excellent documentation skills
• Ability to work in a team
• Strong interpersonal skills.
Previous Employer – IDS Infotech Ltd. (Mar. 2001 to Dec. 2015)
C-138, Mohali, Punjab, India.
IDS Infotech Limited is an ISO Certified IT solutions and IT-enabled service company based in
Chandigarh. IDS Infotech is part of the Winsome Group of computers in India. Its 1200 plus and
growing team members work out of six purpose-built multi-location facilities delivering world-class
services to its clients.
Joined IDS
As ‘Process Associate’ in Data Management Group (2001 to 2002)
Then promoted as ‘Quality Controller’ (QC) (2002 to 2003)
Then promoted as ‘Quality Analyst’ (QA) (2003 to 2004)
Then promoted as ‘Training Assistant-LSG’ (Asst to GL) (2004 to 2005)
Then promoted as ‘Group Leader-Project Migration Team’(2005 to 2008)
Then shifted to e-Discovery group (EDD) and worked as ‘Specialist-EDD*’ (Electronic Data Discovery)*
(2009 to 2011)
Then shifted to Intellectual property group and then promoted as an ‘Assistant Manager’ (2011 to
2015)
As an ‘Assistant Manager’, my role was included overall IDS Intellectual Property (IP) group process
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management and support like HR, Marketing, Admin, Accounts & Finance which cover-ups all roles
stated below in detail. I was directly reporting to IDS IP group ‘Head of Department’.
HR
• Maintaining & Preparing of HR documents such as general Administrations letters, Manpower
request forms, Online Hiring Tests, Appraisals and confirmations, Performance variable forms,
Incentive agreements, preparing KRA’s, Job descriptions, Rewards & Recognition’s, MIS, Team
Hierarchy Flow charts, etc.
• Negotiated agreements between employees to clarify misunderstood directions and resolve
conflicts affecting performance.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record,
consistently arriving to work ready to start immediately.
• Prepared all IDS IP process documents meeting ISO & ISMS standards.
Marketing & Administraton
• Maintained and Monitored IDS-IP LinkedIn, Facebook, Google+ social accounts for brand
promotion.
• Played the main role in internal & external ISO & ISMS audits. Managed quality assurance program
including on-site evaluations, internal audits, and customer surveys
• Responsible for filing of documents in personnel files and maintaining records up to date for Audit
purposes.
• IDS IP marketing material preparation like Brochure content & designing, IDS IP Newsletters, IP
process powerpoint presentation, Sales Pitches, Price lists, Sample reports, Case studies, etc.
• Played a major role in preparing IDS IP projects delivery platform tool ‘Pat-e-Viz’ and ‘PMS’ project
management system.
• Making all necessary arrangements like itinerary, standees, banners, brochures, freebies, hotel
bookings, conference bookings, Air & Train ticket bookings, etc. required for successful participation
in IP conferences like (AIPLA) The American Intellectual Property Law Association & (EIPF) European
Intellectual property conference.
• Supervised Operations Head, Business Development Head in providing excellent customer service.
• Worked with various vendors so that they can provide exceptional service.
• Adopt and maintain a strong, ever-present and overriding culture of safety in all facets of
professional activities
Accounts & Finance Handling:
• Preparing the day to day Invoices
• Post customer payments by recording cash and checks transactions
• Keep a daily follow up with customers on overdue accounts as per pre-established guidelines
• Liaison internally with other teams to resolve service/booking related issues so that payments are
timely released
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• Preparing weekly AR report and other MIS reports as and when assigned
• Preparing PPT’s for Monthly, Quarterly & Yearly Review Meetings.
• Preparing financial, resources and other requirements projections for next FY.
• Maintaining up to date billing system and accounts reconciliation
• Monitoring accounts for non-payments delayed payments and other irregularities
• Preparing and generating employees salary for the whole company
• Preparing & submitting P&L reports, Monthly Sales reports, Expense reports all reports to
company Chartered Accountant & Management
• Assist with any other duties as and when required
Other Key Areas : Outstanding project planning, project training, execution, monitoring skills with the ability to suppo
multiple simultaneous projects in a matrix organizational structure.
Develop the new process and techniques to make quality work as well as user-friendly.
Helped with planning schedules and delegating assignments to meet coverage and service
demands.
Maintaining the Logistics so that further analysis can be done.
Handling Process Management for quality work. Develop the new process and techniques to
make quality work as well as user-friendly.
Achieved recognition from senior management for contribution to store success, including
managing sales, employees, and operations to foster optimal performance.
Imparting Training to fresh batches about our process (Includes Project Training, Software
Training, Process Training).
We use the following training aids PowerPoint slides.
Flash Programs (developed by our software team).
Conduct an online test on the basis of given training and check whether an associate is capable
to do this job or not. Test includes below contents:
Aptitude test
Elementary test
Project specified test
Preparing Project specifications and knowledge transfer.
Process definition and implementation.
Imparting Training to production staff regarding the project and solve theirs online queries.
Imparting refresher Training to our process associates those performances are not up to the fix
standards.
Attended various sessions on business communication, leadership skills, personality
development and provide the same to our team.
Innovate new methods of training so that maximum results can be achieved in minimum time.
Regular counseling and motivation of the team so that organizational objectives can be
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achieved.
EDUCATIONAL QUALIFICATION
Bachelor In Arts from Punjab University Chandigarh
MBA – (Retail Operations) from Sikkim Manipal University.
COMPUTER PROFICIENCY
•
One Year Diploma in Computer Basics.
•
Knowledge of Operating Systems; Windows 2007, 2010 / Office 2013, 2016 with software
packages like MS-Office, Microsoft Excel, Outlook, etc.
LANGUAGE PROFICIENCY
•
English, Hindi, Punjabi
•
Three times rewarded as Employee of the month.
•
Two times rewarded as Employee of the Quarter.
ACHIEVEMENTS
OTHERS EXPERIENCES
•
Attended Seminar on “Managerial Excellence For Enhancing Organizational Effectiveness” At
‘PHD Chamber’, Sector 31 A Chandigarh.
•
Attended Workshop on “Effective Presentation Skills” at ‘PTU’s Gian Jyoti School of TQM &
Entrepreneurship’, Phase VIII, Mohali.
•
Attended various sessions on Business communication, Leadership skills,
Personality development.
PERSONAL PARTICULARS
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Name
Father’s Name
Address
Date Of Birth
Mobile
E-mail
Manoj Kumar
Sh. Tek Chand
House Number #3063, Housing Board Colony, Dhanas,
Chandigarh(U.T.)- December 1978
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