Manoel Souza

Manoel Souza Recife, Brazil |- |-Experienced Customer Success, human development specialist with over 6 years’ experience in account management, product delivery and sales development achieving an average 80% (YoY), increasing revenue up to 50% in a year and having trained thousands of professionals across different industries. A leader who was worked to produce events for over 200.000 attendees and manage a consulting and training company who worked with over 3500 professionals SKILLS AND ACCOMPLISHMENTS ● ● ● ● ● ● ● ● Sales Development [Skills]: Excellent communication | Performing product demos | Sales presentations | Negotiation | Writing proposals Customer Success [Skills]: Relationship building | Building Upsell opportunities | Customer Satisfaction Management | Adapting products to deliver specific value Training & Development [Skills]: Creating presentations | recording and editing Video/Audio | Building human development frameworks | Training soft and hard skills | Writing support material Management & Leadership [Skills]: Managing a team of up to 20 individuals | Motivating and training staff | Tracking processes | Hiring and Coaching Training [Results]: Delivered training to employees and executives of companies all sizes resulting in a 95%+ satisfaction on our contracted sessions. Customer Success [Results]: Delivered Customer Service and Sales presentations to key stakeholders across several different industries resulting in an 80%+ client retention. Sales Development [Results]: Designed and presented sales pitches for sponsorship spots which lead to dozens of 5 to 6 figures contracts closed each year. Leadership [Results]: Lead teams of 4-50 individuals resulting in the safe production and execution of conferences for 30.000+ people, expanding sales and revenue up to 80% in a year, whilst lowering turnover rates. WORK EXPERIENCE Grupo Eduque-se, Recife Product Director, (03/2018)-Present Designed and delivered training in person and over online platforms such as zoom to thousands of professionals, serviced key stakeholders and decision makers, delivered sales presentations and adapted products to better fit the client’s needs, collected data and feedback to measure customer satisfaction, collaborated with different teams to deliver on customer requests. Training subjects involved: Active listening, sales, communication skills, customer support, leadership and others. Papo de Universitário, Recife Head of Operation, (06/2015)-(03/2018) Production of large conferences, designing and delivering sales presentations, social media management, servicing marketing departments of customers, servicing B2C clients of the company and delivering communication skills training to thousands of individuals, tracking, and managing projects. Servicing key sponsors and managing stakeholder relations. EDUCATION MBA in People Management, 2020, FAFIRE, Pernambuco (Brasil) Bachelor’s in economics, 2015, UFPE, Pernambuco (Brasil)