Mannylyn Catapang

Customer Success Specialist with 8+ years of experience supporting fast-growing e-commerce brands across Australia, the US, and the UK.

I help online stores manage high-volume customer support, resolve order and shipping issues quickly, and maintain a positive brand reputation across email, chat, and social media.

My background includes working with Shopify-based brands where I handled customer inquiries, returns, inventory discrepancies, B2B coordination, and fulfillment issues with 3PL partners. I’m comfortable navigating complex situations such as chargebacks, fraudulent orders, shipping delays, and product concerns while keeping communication clear and professional.

Beyond answering tickets, I focus on improving customer experience and operational workflows so brands can scale without support becoming a bottleneck.

What I can help your business with:

• Customer support via email, chat, and social media

• Shopify order management, cancellations, and returns

• 3PL coordination and shipping issue resolution

• Fraud checks and address verification

• B2B support including invoices and packing lists

• Chargeback and dispute handling

• CRM and helpdesk management

• Knowledge base and FAQ maintenance

Tools and platforms I work with:

Shopify

Gorgias

Zendesk

Freshdesk

Help Scout

Front

Shiphero

Slack

Google Workspace

Canva

and more...

If you're looking for someone who can handle customer support independently, communicate professionally with customers, and keep your operations organized, I’d be happy to help.