Mannylyn Catapang

Hey there! Thanks for visiting my profile. Mannylyn here—but calling me “Em” is way better. I am a well-versed customer success specialist who specializes in billing, sales, customer retention, order processing, as well as technical support.

CUSTOMER SERVICE

— Checking and answering product-related questions, shipping issues, returns, replacements, or product release updates.

— Answering comments and messages from various social media platforms.

— Moderating of social media posts, hiding complaints, slander, and deleting rude comments.

— Managing a customer support team

— Helping out in creating workflows, processes, and support guidelines on SOPs.

— Communicating with suppliers/factories for any shipment-related updates.

— Checking of inventory level on a weekly basis.

— Providing a winning response to chargebacks and disputes.

I can also lend you a hand with other tasks that includes virtual assistance and project management.

My other skills are as follows:

— Monitoring of tasks using different project management tools

— Calendar management

— Data Entry & Research

— Project/Event/Travel Planning

Tools Knowledge:

— Trello

— Asana

— Airtable

— G Suite Apps (Docs/Sheets/Slides/Gmail/Google Calendar)

— MS Office Applications

— Gorgias/Zendesk/Freshdesk/FrontApp/Intercom/Re-Amaze/Freshdesk

— Canva

— Pillow Profits

— UPS eFulfillment Portal

— Amazon Seller Central

— BigCommerce

— ShipStation

— Shopify

— Klaviyo

— Attentive

— Stamps.com

— Quantify Ninja

— CRM

— Calendly

— Todoist

Let's have a quick call or chat if you feel I'm a good fit for your business!