Manno Hosny

Muhammad Hosny 992 M.Morsy 6th of October (-- EXPERIENCE SKILLS Fast learner Team player Works with minimum supervision or no supervision at all Decision maker Skyrock Hotel, Dahab — Hotel Manager February 2020 - PRESENT Generate and develop new business opportunities. Analyzing customer feedback data to determine whether customers are satisfied with Hotel services. LANGUAGES Conducting market research to identify new business opportunities. Arabic: M.Tongue Bookkeeper. English: Excellent Providing insight into hotel development and competitive positioning. Collaborating with hotel executives to determine the most viable, cost-effective approach to pursue new business opportunities. Skyrock,Dahab — Guest Relation Manager August 2019 Developing & sustaining solid relationships with hotel guests and visitors. Generate and develop new business opportunities. Analyzing customer feedback data to determine whether customers are satisfied with Hotel services. Lion Palace Dahab — Business Development Manager- Guest Relation & Marketing Manager, Bookkeeper January 2018 - August 2019 Developing & sustaining solid relationships with hotel guests and visitors. Generate and develop new business opportunities. Analyzing customer feedback data to determine whether customers are satisfied with Hotel services. Conducting market research to identify new business opportunities. Providing insight into hotel development and competitive positioning. Collaborating with hotel executives to determine the most viable, cost-effective approach to pursue new business opportunities. Bookkeeping: Keeping track of daily transactions, handling the recording of day-to-day bank transactions & Cash. Sending out invoices and managing the accounts receivable ledger Keeping eyes on the Cash flow Preparing the books for the accountant Business Development and telemarketing | The Profiling Labs Uptime Institute, Servomex and Hummingbird campaigns November 2016 - November 2018 Telemarketing & business development Using scripts to provide information about product’s features, prices etc. and present their benefits Keeping track of customers that have been contacted and those who do not want to be contacted in the future. Ask pertinent questions to understand the customer’s requirements Record the customer’s personal information accurately in a computer system Go the “extra mile” to meet sales quota and facilitate future sales SAP Project | The call business June 2016 - November 2016 Pursuing leads and moving them through the sales cycle. Answer incoming calls from prospective customers Use scripts to provide information about product’s features, prices, etc. and present their benefits Ask pertinent questions to understand the customer’s requirements Persuade the customer to buy by demonstrating how merchandise or services meet their needs Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and record useful information Sheikh Ali Dahab Resort — Marketing Manager- Corporate and Travel Agent Room Sales A clear understanding of the hotel business strategies, set goals & action plans. Identify new markets and business opportunities and increase sales. Implements all sales action plans related to my market areas as outlined in the marketing plan. Driving customer loyalty by delivering service excellence throughout each customer experience. Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Keeping track of daily transactions, handling the recording of day-to-day bank transactions & Cash. Sending out invoices and managing the accounts receivable ledger Keeping a yes on the Cashflow Preparing the books for the accountant Sheikh Ali Dahab Resort — Receptionist-Bookkeeper- Greet all guests and assist them with check-in and check-out. Maintain a positive attitude and friendly demeanor. Respond to all guest questions and requests. Answer and forward phone calls. Manage guest bookings and reservations. Keep a tidy and orderly workspace Keeping track of daily transactions, handling the recording of day-to-day bank transactions & Cash. Sending out invoices and managing the accounts receivable ledger Keeping a yes on the Cashflow Preparing the books for the accountant Orange— Customer Service Assistant Manager March 2010 • Quality of solutions provided to Customer• . Proactively identify existing Customer needs, and grow the customer relationship. • Customer Complaint Handling • Prepares customer service reviews • Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers • Responsible for data integrity of customer information in all systems/tools • Ensures all technical documentation are posted and update Orange—VIP Customer handling Assistant 2012 • Reporting to the General Manager you will be tasked with managing a team of customer service executives • Dealing with customer complaints and finding solutions to ensure the customer is always happy with the merchandise, service, and delivery of their goods • Training and motivating your team in the best practice of customer service management techniques • Implementing new process or policies within head office and communication with the retail stores as required EDUCATION Culture & Science City, 6th of October — English literature & Translation Bachelor 2009