Permanent Address:
200, Vasu Estate,
Jakhan Canal Road,
Lane no 3
Dehradun-248001
Mobile no: -
Email-MANMEEN
Career Objective
To seek a long term, responsible position that allows me to utilize my creativity, expertise and continuously seek new learning methods to enhance my skills and abilities for successful career growth.
Professional Qualification
MBA( Tourism & Hospitality) from Lovely Professional University, Jalandhar-2011
B.Sc ( Airlines, Tourism & Hospitality Management) from Apeejay Institute of Management, Jalandhar.-2009
Certificate course from Kuoni Academy India on Galileo- Computer Reservation System Training
Certificate course of Domestic Data entry operator from Skills trainer.
Educational Qualification
Passed XII (C.B.S.E.) from Children’s Academy, Dehradun- 2006
Passed X(UP) from D.A.V, Dehradun - 2004
Industrial Experience
Worked in IBM Daksh Business Process services Pvt (Concentrix Daksh) Limited in Chandigarh as a Team Leader in Make My Trip Process (Since July,2012- Oct,2014)
Handling team of 60 – 70 Employees
Handling Sales Process
Built pre-sales and post-sales processes and supported the definition, building and delivery of Services
Provided process subject matter expertise to sales teams
Reported any problem or fault in the project to the Operational manager or supervisor.
Offered solutions to the top management regarding Sales-related queries.
Worked as Travel Executive at Riya Travel & Tours (India ) Private Limited ( June 2011-July2012)
Travel agent sales.
Booking handling
Visa handling
Insurance handling
Worked as a trainee for two months in Delegation Tour Management Services (2010)
6 months Industrial Training from Thomas cook India Limited which includes training in(2009)
Corporate sales.
Travel agent sales.
Data base collection.
Booking handling.
Tele calling.
Coordination with other offices under Jalandhar Branch
Worked as a trainee for one month in Khanna Travel Agency, Amritsar.(2008)
Participated in APEX trade fair as event coordinator twice in a year. (2008)
Presented paper “Work Life Balance in Hospitality Industry”- A study of Northern India
Presented paper “Hospitality Management competencies”
Presented paper “Impact of CSR on Hospitality Industry”
Presented paper “ Impact of Demonetisation on economic hotels in metro cities”
Achievements
GEM award ,2012
Best team leader award, 2013
Skills
Computer Friendly
Focused
Result oriented
Quick learner
Personal Information
Date of Birth 14th August 1989
Father’s Name Mr.Gurmeet Singh
Nationality Indian
Sex Female
(Manmeen)
