Manley Williams

MANLEY WILLIAMS Lot 905 St. Andrew Road Green Acres, St. Catherine · -. - ·-· I am a very hard working professional who enjoys new challenges and meet each with enthusiasm and a great work attitude. I can contribute to the development and economic growth of this particular organization through the utilization of the skills and pervasive experience in the customer service profession that I have gained over the years. I am a strong candidate for this job as my skill-set complements with your requirements. I have had other customer service jobs with reputable organizations and virtually that required me to do customer service in all areas. Experience has enabled me to understand and manage relevant administrative work efficiently with minimum or no supervision. I can assure you that with your investment in hiring me, rapid productivity and growth will be accomplished. EXPERIENCE FEB. 2017 TO DEC. 2017 TECHNICAL SUPPORT REP./SUPERVISOR/ASS. TEAM LEADER, IBEX GLOBAL Assist customers with technical queries Handle Inbound Calls and Provide assistance towards Technical Information and issues Carefully Document Steps and Information That Was Provided to Customers Assist agent with escalated calls and provide follow ups related to the calls taken JUNE 2016 TO AUGUST 2016 CSR AND SALES REP., IBEX GLOBAL Handle Inbound Calls and Provide Inquire for Billing and General Information Upsell Product and Provide Information About New Services Available to Customers in Their Area Carefully Document Steps and Information That Was Provided to Customers AUGUST 2015 TO OCTOBER 2015 INVENTORY MANAGER. B&E CATERING OLD HARBOUR HIGH Contracted to create and monitor the inventory system used to Keep Detailed Report of Goods and generate Daily Report of Goods Used in Kitchen OCTOBER 2013 TO MARCH 2015 ENGAGEMENT SPECIALIST. ACCENT MARKETING SERVICES Answering Calls and Assisting Customers with Technical Queries Pertain to Certain Products Processing Escalated Cases When Needed Carefully Document Steps That Was Provided to Customers EDUCATION- ADVANCED DIPLOMA IN COMPUTER TECHNOLOGY, INFOSERV INSTITUTE OF TECHNOLOGY Network +, C+, PC Mechanics, Basic Programming (Results pending) 2008 PC MECHANICS, MARK OF EXCELLENCE Certification in Servicing which include Repair Customizing and Upgrading Personal Computers- CARIBBEAN EXAMINATION COUNCIL, HUTTON’S EDUCATIONAL UNIT Mathematics English Accounts Currently requesting replacement Certificate- CARIBBEAN EXAMINATION COUNCIL, ST. JAGO HIGH SCHOOL Mathematics English Building Technology (Woodwork) Currently requesting replacement Certificate SKILLS      3+ Years in Customer service Within BPO sector 6+ Months within a Sales Direct and up sale within the BPO sector 1 Year in a Supervisor within the BPO sector 10+ Years as an Electronic Technician 3+ Years Remote Support Rep. ACTIVITIES I have a very friendly attitude while being professional at the same time this allows me to manage problems of existing customers. I possess good computer skills including internet, social media, and email & Micro Soft Office applications. 2