MANLEY WILLIAMS
Lot 905 St. Andrew Road Green Acres, St. Catherine · -. -
·-·
I am a very hard working professional who enjoys new challenges and meet each with enthusiasm and
a great work attitude. I can contribute to the development and economic growth of this particular
organization through the utilization of the skills and pervasive experience in the customer service
profession that I have gained over the years. I am a strong candidate for this job as my skill-set
complements with your requirements. I have had other customer service jobs with reputable
organizations and virtually that required me to do customer service in all areas. Experience has
enabled me to understand and manage relevant administrative work efficiently with minimum or no
supervision. I can assure you that with your investment in hiring me, rapid productivity and growth
will be accomplished.
EXPERIENCE
FEB. 2017 TO DEC. 2017
TECHNICAL SUPPORT REP./SUPERVISOR/ASS. TEAM LEADER, IBEX GLOBAL
Assist customers with technical queries
Handle Inbound Calls and Provide assistance towards Technical Information and issues
Carefully Document Steps and Information That Was Provided to Customers
Assist agent with escalated calls and provide follow ups related to the calls taken
JUNE 2016 TO AUGUST 2016
CSR AND SALES REP., IBEX GLOBAL
Handle Inbound Calls and Provide Inquire for Billing and General Information
Upsell Product and Provide Information About New Services Available to Customers in Their Area
Carefully Document Steps and Information That Was Provided to Customers
AUGUST 2015 TO OCTOBER 2015
INVENTORY MANAGER. B&E CATERING OLD HARBOUR HIGH
Contracted to create and monitor the inventory system used to Keep Detailed Report of Goods
and generate Daily Report of Goods Used in Kitchen
OCTOBER 2013 TO MARCH 2015
ENGAGEMENT SPECIALIST. ACCENT MARKETING SERVICES
Answering Calls and Assisting Customers with Technical Queries Pertain to Certain Products
Processing Escalated Cases When Needed Carefully Document Steps That Was Provided to
Customers
EDUCATION-
ADVANCED DIPLOMA IN COMPUTER TECHNOLOGY, INFOSERV INSTITUTE OF
TECHNOLOGY
Network +, C+, PC Mechanics, Basic Programming (Results pending)
2008
PC MECHANICS, MARK OF EXCELLENCE
Certification in Servicing which include Repair Customizing and Upgrading Personal Computers-
CARIBBEAN EXAMINATION COUNCIL, HUTTON’S EDUCATIONAL UNIT
Mathematics English Accounts Currently requesting replacement Certificate-
CARIBBEAN EXAMINATION COUNCIL, ST. JAGO HIGH SCHOOL
Mathematics English Building Technology (Woodwork) Currently requesting replacement
Certificate
SKILLS
3+ Years in Customer service Within BPO sector
6+ Months within a Sales Direct and up sale
within the BPO sector
1 Year in a Supervisor within the BPO sector
10+ Years as an Electronic Technician
3+ Years Remote Support Rep.
ACTIVITIES
I have a very friendly attitude while being professional at the same time this allows me to manage
problems of existing customers. I possess good computer skills including internet, social media, and
email & Micro Soft Office applications.
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