MANISHA SAHU Contact: -
#40, Vinayak Layout E-mail Id:-
Shantipura Village, Electronic City-2
Bengaluru-100
Karnataka, India.
Ambitious, dedicated and enthusiastic aspiring professional, willing to shoulder responsibility with zeal to learn and a passion to succeed. A strong listener, with great eye in detail, confident team builder, possessing impressive interpersonal, communication skills. High on integrity and a strong believer in values.
CAREER OBJECTIVE:
Seeking a challenging position, that enables me to strive for excellence with dedication, utilize a proactive approach and puts my logical and reasoning abilities to test.
SUMMARY:
Overall experience of 5 years in ITES with experience in Technical Support, Incident Management, Azure administration, Configuration Manager, Active Directory, Google Admin Console, MFA manager, Remote tools.
Worked as an Assistant System Engineer in TCS for 2 years and 5 months.
Worked as an App/Cloud Support Associate in Accenture for 2 years and 7 months.
TECHNICAL EXPOSURE AND OTHER SKILLS:
Cloud computing – Azure, AWS
Linux Administration
Active Directory
SCCM
Technical Support
PROFESSIONAL EXPERIENCE:
Organization: Black Knight Financial Services
Database Administrator (January 2021 – Present)
Roles & Responsibilities:
Review and process Oracle and sql change orders.
Assigning requests and incidents.
Monitoring the queue.
Preparing weekly reports.
Organization: Accenture Services Private Ltd.
App/Cloud Support Associate (August 2017 – March 2020)
Roles & Responsibilities:
Work as Cloud Administrator on Microsoft Azure, involved in configuring virtual machines, storage accounts, and resource groups.
Working on new request related to Azure Compute resources like resizing of Azure VM.
Work on add or remove data disk to Azure VM based on request
Creating the software update group.
Creating the individual search for windows, office, lync security updates.
Adding the security updates Windows, office, Lync Security updates.
Downloading the security updates.
Deploying the security updates to UAT, Pilot and Production.
Creating the Auto Deployment Rule.
Experience of software distribution, patch management, client installation and other SCCM issues.
Testing monthly patches on pre-production environment, after successful testing on pre-prod deploying the patches to production environment on phased manner and achieving 100% compliance level on all monthly deployments.
Proactively works with development teams to continuously improve product stability and performance.
Generating schedule adherence report on daily basis and helping in reporting task for senior management and Monthly Stack.
Extensive documentation experience.
Experience on Azure Active Directory to create and new users and groups.
Knowledge on create Azure VNET and Subnets
Knowledge on Configure Load Balancer and Application Gateway
Knowledge on Configure Communication Technics Between Azure VNETs and From On-prem to Azure
Knowledge on Azure App Services
Organization: Tata Consultancy Services Ltd.
Assistant System Engineer (Mar 2015 - August 2017)
Roles & Responsibilities:
Interacting directly with users via email or chat. Creating tickets and working on them to close the tickets after resolving the issue.
Issues like timesheet and expense submission error, account unlock, email issues, desktop related, Microsoft office related etc.
Troubleshooting issues like Account unlock, password reset, software installation issues, printer issues, emails, network issues, VPN issues, soft phone issues.
Monitoring priority incidents, reporting and assigning them to the correct team. Prioritizing and managing
many open cases at one time, responding within agreed time limits to call-outs.
Installation, configuration and troubleshooting of general application software on remote supports
through remote applications.
Configuring and troubleshooting Microsoft Outlook.
Setting up new user’s accounts and profiles and dealing with password issues.
Installing and configuring software applications.
Highly knowledgeable of Word, Excel, and PowerPoint formatting. Expanded knowledge with styles, table of
contents, numbering, tables, and formulas.
Volunteered to create and implement tutorials to simplify problem solving tasks for helpdesk technicians.
Recommended and performed actions to correct problems based on knowledge of system. Researched and
provided confident, accurate solutions to user problems on a timely basis.
Troubleshooting system and network problems and diagnosing and solving software faults.
Used Service Now call tracking systems to log, track and manage Incidents and Service Requests.
Performed quality assurance check of tickets processed by team.
Trained 35 new employees on responding to calls appropriately and company standards
Achieved 85% high first ticket resolution on a monthly basis and 90% customer satisfaction rate
Created 100+ knowledge base solutions for client specific troubleshooting i.e. operating procedures,
policies, etc.
Hands on experience on Tools like BOMGAR, SCCM, HP Service Manager, and WEBEX.
Incident Management (Jul 2016 – Aug 2017):
Monitoring priority incidents, reporting and assigning them to the correct team. Prioritizing and managing many open cases at one time, responding within agreed time limits to call-outs.
Checking ageing tickets, working on hoping of the tickets.
Attending bridge calls, preparing reports.
Highly knowledgeable of Word, Excel, and PowerPoint formatting. Expanded knowledge with styles, table of contents, numbering, tables, and formulas.
Performed quality assurance check of tickets processed by team.
Created 100+ knowledge base solutions for client specific troubleshooting i.e. operating procedures, policies, etc.
KEY SKILLS:
Excellent work ethics and strong attention to details
Excellent troubleshooting skills and good in prioritizing
Great logical reasoning and analytical skills to effectively assess and communicate metrics.
Able to demonstrate well and explain complex technical issues to both technical and non-technical clients.
Proven track record in putting expertise to practice.
Enjoys assisting clients – Effectively communicates and solves technical issues.
Team player – Passion for learning/sharing knowledge and troubleshooting.
Ability to communicate and make appropriate decisions in a concise manner.
Patient, hardworking, love working in a challenging work environment.
CERTIFICATIONS:
ITIL 2011 Foundation
AZ-104
QUALIFICATION
SCHOOL/COLLEGE
BOARD/UNIVERSITY
YEAR OF PASSING
PERCENTAGE
B.Sc. (physics)
Kamala Nehru Women’s college
Utkal University- (science)
Kamala Nehru Women’s College
CHSE-th
Harobino Vidya Bhavan
CBSE
2008
77
EDUCATIONAL QUALIFICATION:
PERSONAL PROFILE :
FATHER’S NAME : Sri Kailash Chandra Sahu
MOTHER’S NAME: Smt. Sabita Sahu
DATE OF BIRTH : -
GENDER : Female
MARITAL STATUS : Single
HOBBIES : Watching Movies, Listening songs, Cooking and Travelling
STRENGTH : Quick Learner
NATIONALITY : Indian
RELIGION : Hindu
LANGUAGES KNOWN : English, Hindi, Oriya (SRW)
DECLARATION :
I certify that the information furnished above is factually correct and subject to verification.
PLACE: Manisha Sahu
DATE:
