Manish Raj

Manish Raj Address: 1 Elm Drive W, Mississauga, ON L5B 4M1 PROFESSIONAL SUMMARY Result oriented MBA graduate specializing in Information Systems and Security having close 15 years of experience in Project & Product Management, Agile/DevOps transformation, Customer Relationship Management, Business Analysis, Information Security, Cloud computing & Managed services with major corporations across the globe. Action oriented IT Professional with significant integrations, operations & management experience managing & executing IT delivery in software (application & web development/deployment, cyber security, maintenance/ enhancement/support), product rollout, and building/construction projects for various clients. Hold extensive experience in planning & managing multimillion-dollar projects ($1M - $90M), aligning business goals with technology solutions to support organization strategic objectives. Have worked and managed large set of stakeholders and project teams (approx. 6- 45 team members) to support and deliver the software/ infrastructure capabilities within time and budgetary targets. Major strengths include leadership skills, problem-solving skills, managerial skills, analytical capabilities, business acumen with a sense of responsibility and ability to execute under pressure. SKILLS SUMMARY / PROFESSIONAL CREDENTIALS Tools/Framework: Azure Cloud,Office 365,Visio, SAP Power Designer, Power BI, ,UML, Symantec DLP, ServiceNow, Miro,Slack, JIRA, Confluence, TFS, Azure DevOps,Balsamiq,Mindjet,HP Quality Center, SharePoint, ServiceNow, Application Security, Mobile Application Development, Stripe Databases/Methodology: Oracle, SQL Server, PL/SQL, Agile (Scrum/Kanban), Waterfall, SAFe Domain: Banking and Financial Services, Cyber Security,GenAI, Telecom,Automotive,Insurance,Public sector IT Project Lifecycle: Stakeholder Management, Project Budget & Financials, Project Scheduling, Resource Planning, Requirements Analysis, Project Reporting and Communication, Testing/QA/Rollout/Support Value-Added Leadership: Customer Relationship Management, Vendor Management, Steering/Operational Committee, Team Building & Mentoring, Program & Project Management, Digital Transformations Certifications/Training: Project Management(PMI), Professional Scrum Master(PSM), SAFe Agilist, Scrum Product Owner, Certified Information Systems Auditor(CISA), ITIL® V3, Microsoft Azure, GenAI,Business Analysis(TCS-IIBA), Symantec Data Loss Prevention, CyberArk Certified Sales Professional (CCSP), AODA/WCAG WORK EXPERIENCE Senior Project Program Manager at Peel Regional Police, Toronto Dec’22-Present Client: Peel Regional Police, Regional of Peel Responsibilities: Leading and managing the portfolio (approx. $90 M) with multiple projects in the ITS Business Solutions and Application space to support critical IT initiatives across the Peel Regional Police (PRP). Collaborating and coordinating with department managers, supervisors, external agencies and vendors for program and project activities including cost tracking & status reporting. Overseeing the delivery of complex, multi-faceted projects in terms of resource allocation, timelines, prioritization, work schedules, risk mitigation, budget estimation etc. Acted as a single point of contact to provide overall vision and direction throughout the program lifecycle. Coached and built high-performing teams, leading to program efficiencies generating cost savings, avoiding scope creep, and ensuring timely delivery. Worked on proactive development and execution of proven risk assessment, prevention, and mitigation plans, & resolution of issues using established tools and templates. Involved in execution of contracts, SOW etc. between vendors/agencies and PRP & Region of Peel. As a Project Manager led the MFD (Multi Functional Devices) replacement project while liasoning with agencies and staff (internal & external) for RFP creation & rollout, Bid evaluation, Vendor selection and Print strategy implementation across PRP. Worked on defining the PRP IT roadmap, new Data Center requirements, Vendor evaluation, IT equipment procurement and movement etc. for the new Operational support facility (OSF) at PRP. In the capacity of OSF Project Manager worked on project deliverables like Project Charter, Risk management, scoping & scheduling, stakeholder management, reporting to Steering committee etc. Improved & streamlined the processes, procedures and documentation related to managing & executing projects to translate project outcomes into tangible results, delivering business value. Ensured the transition of project deliverables into regular business operations, including staff training & knowledge transfer improving the sense of ownership and sustain post-project performance. Familiarity and exposure to ITSM ServiceNow modules like Incident and Problem management as a part of PRP ServiceNow rollout. Hold knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards. Senior Project Manager at Tech Mahindra, Toronto Jul’22-Nov’22 Client: Enbridge Inc. Responsibilities: Leading and managing Permit Acquisition & Compliance (PAC) project, ensuring its adherence to budget ($2.5M), schedule, and scope to bring value across multiple business units of the company. Working closely with Vendor for the implementation of the new tool (MOC) across organization. Responsible for the achievement of project stage gates, including status and financial reporting. Creating and maintaining a comprehensive project documentation on the Project SharePoint not limited to presentations, schedule, project plan, RAID matrix etc. as a part of project deliverable. Handling the SharePoint migration for existing permits and reporting needs for the stakeholders. Driving meetings with stakeholders, teams, and senior management (Operation/Steering Committee). Managing relationships between different business units, teams, and vendors. Senior Project/Product Manager at First Canadian Title, Toronto Jul’21-Jun’22 Client: FCT Group/TD/BNS/MMS/Lawyer Corporations Responsibilities: Managing and aligning Stakeholders, business owners & teams to deliver best in class products. Leading a team (approx. 10-14 people) of developers/QAs/Analyst etc. in the agile environment, managing scrum ceremonies & defining user stories/business rules in Azure DevOps/JIRA for product enhancement. Supporting team members to ensure that they have the agile competencies to complete key activities required for agile delivery, including advice and guidance on agile best practices. Leading the integration of FCT Lender Lawyer Connect (LLC) embedded APIs with conveyancing applications of lawyer firms, to enhance customer experience, effort reduction & cost savings. Increased FCT visibility/relationship with banks /lawyer firms/3rd party software vendors etc. Collaborated & supported the onboarding of external partners and enabled them to provide FCT’s Residential Title Insurance ordering experience to their customers. Designing process maps, modelling UX wireframes & leading JAD sessions, interviews/meetings etc. Senior Product Manager/Scrum Master at Volvo Group, Wroclaw Mar’18-Jun’21 Client: Volvo Group Responsibilities: Leading the initiatives/projects for the group to identify the business needs, creating/refining, business cases & building short, medium, and long-term product roadmaps to deliver business value. Outlined the vision and direction for the product to deliver value to end customers. Identified the priorities and worked with MVP approach to release of the product at the enterprise level. Involved in planning, scheduling & defining timelines for product rollout and go-live at global scale. Supported activities for the project benefit realization, achieved value driven business outcomes through established KPIs, stakeholder engagements, timely decision making and addressing/mitigating risks. Presented cost estimates, project progress, challenges, and success stories to steering committee. Managed project budget ($1 - $4M), forecasting, escalating risks, issues, change management etc. Managed Scrum activities like creating and defining epics, features, and Product Backlog Items/User stories in Azure DevOps and facilitated Scrum events i.e., planning, review, and retrospective. Proven experience in defining project scope, contributed to requirement gathering and breakdown through meeting & sessions. Delivered project artefacts viz. use cases, gap analysis, risk matrix etc. Defined end-to-end process map & data flows, solution mockups and JIRA/TFS setup. Knowledge and exposure to data visualization techniques and understanding of Azure Cloud services. Project Manager/Delivery Leader at Tata Consultancy Services, Zurich/Bangalore Jul’13 – Feb’18 Client: Credit Suisse, UBS AG, Barclays UK, Citibank US Responsibilities: Understood the banking organization structure & internal process to provide inputs for solution design & process improvements resulting in successful delivery at the enterprise level. Worked in the Cybersecurity area to implement security transformations and frameworks like data leakage prevention (DLP), PIA, Vulnerability Management, Managed security services solutions. Evaluated potential threats and vulnerabilities and made recommendations for mitigating risks. Protecting and preventing confidential data from leaving the bank using DLP solutions (EDM). Identified data security risks and impacts of implementing security controls in business processes. Worked with system owners for ensuring Compliance, Data privacy and security policy & procedures. Collaborated with team in internal IT audit process and provided support during external audit, to ensure proper evaluation and validation of IT controls. Applied knowledge of industry standards and security frameworks like ITIL, ISO 27001, NIST RMF and contributed to Cyber Risk Assessment, Security Compliance, Security Training & Awareness etc. Skilled in Risk assessment and threat modeling methods and techniques for organizational assets. Hold hands on experience of cybersecurity projects and knowledge of concepts like vulnerabilities, Encryption (PKI), defense-in-depth, RBAC, authentication & authorization, risk management etc. Process Analyst (Intern) at American Express India Pvt. Ltd., Gurgaon Apr’12-Aug’12 Client: AMEX Responsibilities: Requirement Gathering and Fit –Gap Analysis for Concur application. Default Responsibility Mapping for Global Account Reconciliation in ERP migration. Code Combination ID (CCID) consolidation, submission, and creation in Oracle E-Business Suite. Responsibility Center and CCID tracker maintenance and submission through Lotus Notes. Senior Business Systems Analyst at Wipro Technologies Limited, Bangalore Jun’10 – May’11 Client: LLOYDS Banking Group, D+H, Halifax Bank of Scotland Responsibilities: Requirements management & communication with SME for preparing technical documents. Understanding the business processes and identifying disconnects for eliminating them. Authored functional requirements documents [FRD], for improving the client's legacy system. Performing configuration testing activities and supporting all design & development activities. Software Engineer at Infosys Technologies Ltd, Bangalore Jul’07 – Apr’09 Client: British Telecom Responsibilities: Responsible for the creation and modification of the Design Documents for British Telecom applications. Involved in support activities like analysis and resolving of tickets and logging on SharePoint. Executed CR, test cases, SQL Scripts, development web pages development including code review for BT. QUALIFICATIONS MBA–Information Technology - Symbiosis International University, India B.E.–Computer Science & Engineering - Visvesvaraya Technological University, India AWARDS AND VOLUNTEER WORK Citi Quarterly Award and Star Team 2015 Certificate of Excellence for working as a Social Coordinator with Sahara, Kushal & BPSS 2010 Foot Print Award at Infosys Technologies Limited 2009 References Available on Request