Manish Khandelwal

Manish Kumar Khandelwal Mobile: - Email:- Career Objective: Seeking assignments in Ecommerce operations & online business development/Product listing and store front management/Business Analysis/Customer queries/Email Marketing/Logistics Operations/ Process Improvement /Trend Analysis & Performance/MYSQL with a growth oriented organization. IT SKILLS Operating Systems System Programming Knowledge Software Constant Contact, Mail Application Software : Windows/Ubuntu 11.10/Mac OS : HTML/MYSQL : Adobe Photoshop, Email Marketing Software (Inter-spire, Active campaign, Chimp Etc.), WHMCS : MS Office PROFESSIONAL SYNOPSIS ■ An astute performer with over 5+ years of total experience in Business Development & Analysis, Product Management, Data Analysis and Trend Analysis, Logistics Last Mile Operations, Forecasting, Customer Relationship Management, Channel Management & Team Management. ■ ■ Presently associated with Delhivery Pvt. Ltd. As Sr. Associate Quality and Process Improvement. Demonstrated abilities in devising Customer relationship, Product Management and Online Business Operations, Business Analysis and Quality Analysis which are accelerating the business growth. ■ Expertise in handling business development operations and trend analysis with key focus on top line profitability by ensuring optimal utilization of resources. ■ Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals. ■ An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. ■ US based marketplaces (E-commerce) store management and listing on Ebay, Amazon, Overstock, Newegg, Buy.com, Houzz, Staples, West Elm, Target, Walmart etc CORE COMPETENCIES ● ● ○ ○ ○ ○ ● ○ ○ ○ Sales & Marketing / Business Development Identifying new streams for revenue growth & developing sales plans to build consumer preference. Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics. Reseller Management Developing and appointing new Resellers to expand product reach in the market and coordinating with the Resellers to assist them to promote the product. Responsible for credit control & timely remittances from the market. Client Relationship Management Developing relationships with key decision-makers in target organizations for business development. Interfacing with the clients for suggesting the most viable services & product range and cultivating relations with them for securing repeat business. Managing activities pertaining to finalization of deals for smooth execution of sales & order processing. ● ○ ○ Team Management Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members. ORGANISATIONAL EXPERIENCE Dec. 15 to till now with Delhivery (SSN Logistics Pvt. Ltd.) as Sr. Associate Quality and Process Improvement. www.delhivery.com Key Tasks Handled-. Responsible for PAN India last mile operations analysis on day by day basis. Responsible for Center wise productivity analysis on daily basis for Field executive’s requirement. Responsible for daily pre alerts to push the PAN India load on last mile centers. Providing ad-hoc report and analysis reports as per management requirement. Handing HLD (Hyper Local Deliveries) Service Levels and Daily Performance PAN India. Responsible for HLD DC/Fe productivity and Cross utilization of resources on centers. Handing projection and operations review dashboard data by using MYSQL queries. Helping development team in MYSQL queries and managing database for different dashboards. Responsible for the Daily stress level reports and load forecasting on last mile centers. JUNE 14 to Nov. 15 with Jaipur Rugs Company Pvt. Ltd. as Sr. Associate Online Business Development www.jaipurrugs.com Key Tasks Handled Business Development of Online Business from Existing Customers. Business Development by adding new Customers. Business Analysis of Online Business. Customer Relationship Management. Experience with managing storefronts and product listing on different marketplaces like eBay, Amazon, Newegg, Buy.com, Houzz.com etc and Serviced different flash sites like Joss and Main, One King Lane, etc. Experience with different e-retailers with product listing and customer management like Overstock.com, Wayfair.com, Target.com, etc Detailed Responsibility: ● SPOC for all online customers for key issues, business concerns & operational challenges ● Responsible of P&L for Online Business ● Handling Existing Customers and Business development of existing customers ● Business Development by incorporating new clients ● Customer Segmentation and follow up on promotional activities ● Business Analysis by preparing MIS reports and providing key insights ● Listing of products on customer website and maintain the same. Handling inventory team to send daily updated inventory to customers via email, FTP or upload. ● Analysis on sales from existing customers & work on improving revenue & margins from existing customers ● Smooth transition of new customers into the online process. ● Prepare and check reports to analyze the online segment performance. Nov 13 – June 14 with Konstant Infosolutions Pvt. Ltd. as Data Analyst (Email Marketing) www.konstantinfo.com Key Tasks Handled ● ● ● ● ● ● ● ● Responsible for the complete database management of email marketing Responsible for data digging from different sources and portals. Manage database of email marketing according to country wise and domain wise. Responsible for complete design of email campaign and as well content finalization of email. Responsible for results and statistics report of campaign. Responsible for leads generation from email marketing source. Responsible for email client and tool management. Responsible for email design and HTML final testing and SPAM test. April’12 - Nov 13 with SARV Webs Pvt. Ltd. as Sales Manager (IT Services) – India www.sarvmail.com Key Tasks Handled ● Responsible for the Complete Online support to Sales team. ● Mapping client’s requirements& offering customized products for better product management services. ● Providing Technical Marketing Material & enabling sales team with tools to generate more sales. ● Responsible for handling ME’s/Account Manager to drive sales through them in all over targeted area. ● Providing Product Portfolio like: Email Marketing, SMTP Server, Hosting etc. training to internal team as well as to customers. ● Preparation of Mailers & training material for revenue generation. ● Responsible for product’s profit & loss. ● Responsible for Elance projects bidding and manage till completion of project. Oct 10 – Marc’12 with N S Electrosecure, Bhiwadi as Sales Engineer (Team Leader) -India Key Tasks Handled ● Marketing of various schemes promoted by company among customers. ● Achieving and exceeding sales targets as set out by company. ● Generating business through team of Sales Executive to achieve assigned sales targets. ● Developing market intelligence to track the competition. ● Preparing business plans & strategies and implementing the marketing budget efficiently. ● Tapping SME clients and provide them suitable electronics security and video Surveillance solutions according their needs. ● Create dealer network at all over India basis and give them technical support with support team co-ordination. ● Responsible for demo in government projects and as well as private sector. QUALIFICATIONS ● ● MBA in Marketing Management from Sikkim Manipal University. B.Tech. (Electronics & communication) under Rajasthan Technical University, Kota from Alwar Institute of Engineering and Technology (AIET), Alwar (Raj.). PERSONAL DETAILS ■ ■ ■ ■ ■ Date of Birth : 3 rd May 1990 Father’s Name : : Mr. Suresh Chand Gupta Marital Status : Married Language known : English, Hindi Residential Address : 94, Alkapuri, Alwar (Raj.) Date: (Manish Kumar Khandelwal)