Manish Jain

 MANISH JAIN Principal QA Architect - - in: https://www.linkedin.com/in/manishjain1610/ CORE COMPETENCIES EDUCATION Master of Computer Application (MCA) from Jiwaji University, Gwalior in 1998 B.Sc. in Computer Science from Delhi University in 1995 CERTIFICATIONS Brain-bench Certification in C++ Programming. Sun Certification in Java2 Programming. STQC Certification in Software Test Management. (Granted by DIT, Govt. Of India) SOFT SKILLS PERSONAL DETAILS Languages Known: Hindi & English Present Address: Noida, Uttar Pradesh Seeking roles as QA Architect & QA Manager in leading geographically diverse teams, implementing advanced testing frameworks, and optimizing performance for high-traffic applications. Looking to contribute to innovative QA processes in a dynamic, forward-thinking organization. Location Preference: Delhi NCR PROFILE SUMMARY A results-driven Principal QA Architect with over 25 years of hands-on experience in delivering end-to-end software testing solutions, specializing in global e-commerce and cross-border shipping. Adept at managing complex QA processes across diverse geographical teams while ensuring seamless system integration, performance, and stability testing for high-traffic, mission-critical applications. Spearheaded QA teams in multi-country projects, overseeing integration testing, automation strategies, and vendor management; successfully led QA for Pitney Bowes’ global e-commerce platform, streamlining billing, reconciliation, and cost management systems for 300+ international clients handling over 6 million parcels weekly. Instrumental in creating robust automated testing frameworks using cutting-edge tools like Selenium, Playwright, and Ready API, resulting in reduction in manual test efforts. Developed a ChatGPT-powered chatbot to optimize test scenario generation, enhancing productivity and efficiency across teams. Proficient in multiple testing frameworks and languages, including JavaScript, TypeScript, Python, Selenium, TestNG, and JMeter. Demonstrated ability to architect testing environments that ensure flawless performance, security, and system integration for both web-based and desktop applications. Led QA initiatives for complex, high-volume e-commerce systems involving SAP integration, billing automation, and vendor payments; successfully managed large-scale test deployments that supported up to 80 vendors globally, improving system performance and reducing downtime during critical release cycles. Strong advocate for agile methodologies and cross-functional collaboration, driving QA excellence across various platforms. Experienced in mentoring teams, resource planning, and coordinating with deployment teams to ensure successful product rollouts and continuous improvement in quality metrics. NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER Multiple Ace Awards & Star Award at Pitney Bowes India: Recognized for exceptional performance, consistently exceeding expectations and delivering outstanding results across projects, earning both Ace and Star Awards for contributions to the company’s success. Star Award at R Systems International Ltd.: Honored with the prestigious Star Award for demonstrating exemplary commitment, innovation, and leadership in driving key projects to successful completion. CAREER TIMELINE (RECENT 4) TECHNICAL SKILLS Global e-Commerce Selenium TestNG Playwright Ready API Soap UI AWS (Amazon Web Services) Test Automation JavaScript TypeScript Python Quality Metrics Postman JMeter MSSQL MYSQL Burp Suite Web Services REST & Soap APIs Protractor JIRA Maven Splunk Gitlab ChatGPT Chatbot Snowflake Bug Tracking Confluence Sumo Logs WORK EXPERIENCE Jan 2009 – Oct 2024: Principal QA Architect Pitney Bowes India Growth Path – Senior QA Engineer  QA Architect  Principal QA Architect & Manager KEY RESULT AREAS: Leading QA Efforts: Spearheading quality assurance across multiple release cycles for global e-commerce, focusing on system integration and billing processes using SAP. Oversight of Financial Transactions: Managing customer invoicing, billing, and transaction feed files for both domestic and international deliveries, returns, and fulfillment. Oversee the invoicing of over 300 clients weekly, covering approximately 6 million parcels. Vendor and Cost Management: Conducting QA activities for vendor payments, reconciliation, and cost management systems, supporting nearly 80 vendors. Team Leadership and Coordination: Estimating efforts, planning resources, providing guidance and mentoring to team members, and coordinating and integrating efforts across geographically dispersed teams. Test Case and Automation Development: Authoring comprehensive test cases, developing automation scripts and testing frameworks, preparing detailed test reports, and supporting deployment teams. Achieved over 70% reduction in test effort through automation initiatives. Innovative Solutions: Developed a ChatBot using ChatGPT to analyze client contracts and generate test scenarios based on contractual details, enhancing test scenario generation efficiency. Technology Roadmap Alignment: Collaborating with senior management and cross-functional teams to align technology roadmaps with business goals. Ensuring that the architecture supports and enhances operational efficiency, user experience, and the long-term vision of the company. Leadership and Governance: Overseeing architectural governance and best practices across multiple product lines, ensuring adherence to industry standards. Mentoring and guiding quality assurance teams in testing domain-driven design, microservices, and event-driven architectures that promote scalability and maintainability. Innovation and Product Development: Spearheading the integration of advanced technologies, such as AI-driven insights and predictive analytics, into cloud-native solutions. Aiding the development & testing of new product features and enhancements that leverage AWS's capabilities to create competitive advantages in the market. PREVIOUS WORK EXPERIENCE Mar 2005 – Dec 2008: Lead QA EngineerAdobe Systems, Noida, UP Sep 2003 – Feb 2005: Lead QA EngineerR Systems International Ltd., Noida, UP Sep 2002 – Sep 2003: QA Automation EngineerQuark Media House, Mohali, Punjab Jul 2000 – Jun 2002: QA EngineerArmillaire Technologies Inc., Naperville, IL, US Oct 1998 – Jun 2000: DeveloperHughes Software Systems, Gurugram, Haryana