Manish Dafauti

Manish Dafauti Oshawa, Ontario, Canada |- |- SUMMARY OF QUALIFICATIONS • Proficient in data analysis, business intelligence tools, and technologies, including SQL, Power BI, Tableau, and Python. • Skilled in data visualization, data-driven decision-making, business process analysis, and reporting to support strategic initiatives. • Skilled in generating dashboards , data modeling, and cross-functional collaboration to enhance performance. • Strong background in statistical analysis, predictive analytics, and deriving actionable business insights from complex datasets. • Proficient in ETL, KPI development, and data storytelling to support informed decisions. • Eager to learn and implement new tools to support business growth, customer insights, and operational efficiency. EDUCATION Graduate Certificate in Data Analytics for Business Decision Making Durham College, Oshawa, ON (Jan 2024 – Aug 2024) • Proficient in SQL, Python, Power BI, Tableau, and Excel • Focused on data interpretation, predictive analytics, and business process optimization Graduate Certificate in International Business Management Durham College, Oshawa, ON (Jan 2023 – Aug 2023) • Focused on business strategy, global operations, and project management Bachelor of Commerce (Honours) Graphic Era Hill University, Bhimtal, India (Aug 2018 – Jul 2021) • Specialization in marketing, finance, and business law TECHNICAL SKILLS • Programming Languages: Python (Pandas, NumPy, Matplotlib), SQL • Tools and Platforms: Power BI, Tableau, Advanced Microsoft Excel (Pivot Tables, VLOOKUP, Macros, Data Analysis Toolpak) • Data Solutions: Data Modeling, Forecasting, ETL Processes, Data Cleaning, Interactive Dashboard Creation, KPI Reporting • Business Analytics: Predictive Analytics, Market Analysis, Data-Driven Insights, Statistical Analysis • Soft Skills: Communication, Problem-Solving, Presentation, Analytical Thinking, Stakeholder Engagement EXPERIENCE Customer Service Representative Tim Hortons, Whitby, ON (May 2023 – Present) • Analyzed sales data exceeding $9,000 daily to identify trends and support data-driven decision-making. • Collaborated with a team of 10+ members to improve service delivery based on operational insights. • Resolved customer queries efficiently, contributing to process optimization through feedback analysis and reporting. Associate Dollarama, Whitby, ON (Feb 2023 – Aug 2024) • Managed and analyzed 300+ daily transactions to identify trends and enhance sales strategies. • Streamlined workflows by managing data for 1,000+ SKUs, improving inventory accuracy and efficiency. • Conducted data analysis to evaluate sales performance, customer behavior, and operational efficiency. • Collaborated with cross-functional teams to implement data-driven process improvements. PROJECT EXPERIENCE Investigating the Impact of Food Inflation on Consumer Behavior and Retail Strategies (Jan 2024 – Aug 2024) • Analyzed Canadian retail inflation trends using 15+ datasets to identify patterns and shifts in consumer behavior. • Developed 20+ interactive dashboards with Tableau and Power BI to visualize key business metrics and KPIs. • Conducted ETL processes to prepare clean, accurate data for analysis, ensuring data integrity and consistency. • Collaborated with cross-functional teams to validate data models and improve the quality of business insights. • Delivered actionable recommendations to optimize pricing strategies and improve customer retention rates. CERTIFICATIONS • Operations Analytics, Coursera (Nov 2024 – Dec 2024) • Google Analytics Certification, Udemy (Mar 2023 – Jun 2023) • Microsoft Excel: Beginner to Advanced, Udemy (Jan 2023 – Mar 2023)