Manilyn Chee

Manilyn Chee Email Address:-Cellphone number:- Linked In profile: https://www.linkedin.com/in/manilynchee/ SCHOLASTIC RECORD Bachelor of Science in Information Technology Technological Institute of the Philippines Quezon City WORK EXPERIENCE Freelance Home based Aug 2019 – Aug 2019 Sourcer Sourcing participants for the Event that will be co-hosting by Amazon Web Services in Singapore Made sure that the candidate’s background is fit to any of the participating partners Reached out possible candidates and make sure tha they will sign for the event Made sure that the goals are being met Freelance Home based Mar 2019- June 2019 IT/ Technical Recruiter •Individual contributor role Develop and implement a network of diverse sources for active and passive candidates Conduct thorough candidate assessments, tailored to the specific technical requirements and cultural nuances of the client company Initiate contact with potential candidates for specific job openings (IT Roles) Develop full understanding of candidate expectations and motivating factors Submit resumes of qualified candidates, set up interviews Efficiently and effectively fill assigned open positions by negotiating offers and connecting candidates to great career growth opportunities Maintain accurate reporting in Bullhorn Effectively communicate all company service offerings to the client – “cross selling” firm capabilities and specialized practices Mirosourcing May 2018– March 2019 Pasay City IT/ Technical Recruiter Individual contributor role •Engage in the full life-cycle recruiting (including the scheduling), ensuring both candidates and hiring team receives top notch customer service. Provide an excellent candidate experience and build our recruiting brand through personal interactions and networking. •High level knowledge of using the following to source both passive and active talent: recruitment boards, talent communities, Boolean logic, social media, Google strings, etc. Shortlist suitable candidates for roles within all IT verticals – (helpdesk roles, Business Analyst, Project Manager, Software Engineers, Mobile developers, Director role, etc. Contact shortlisted candidates and qualify them further (rates, availability, experience etc.) Maintains and grows a fruitful candidate talent pool •Maintain strong relationships with all candidates to keep them informed throughout the process and to ensure they become part of our talent network for future consideration. •Collaborate with supervisor, business partners, and Account Managers to develop strategy for current and anticipated staffing needs. Submit suitable candidates for client to review- Keep our Salesforce database up to date Contractor Management End to End recruitment PSG Global Solutions: June 2015 – May 2018 14th Floor, 6805 Multinational Bancorporation Centre Ayala Avenue, Makati City Talent Acquisition II  Sourcing candidates resume using job boards, depending on the opportunity that we have open. Screen applicants if the resume is matching to the needs of the clients. Call the applicants to make sure that the resume is still updated and to ask further question in line to the opportunity. Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews Sets up interviews between candidates and hiring managers Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building. Keeping track of the records for future opportunities and validation purposes. Send End of day report to make sure that the productivity is being met or even exceeded that day. Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Full Cycle Recruiting Handling client calls when needed Manages the team in the absence of the Manager Undergone Recruitment Management Training   Convergys-Megamall – Aug 2014-May 30 2015 EDSA corner J. Vargas Avenue, Mandaluyong City,, 1860 Level II Technical Support Provided troubleshooting steps to the customer that is having issues on the internet(wired/wireless) Created documentation every call to make sure that the conversation is being recorded. Provided adjustments for no service Upgraded of internet speed as requested by the customer Provided ownership of the call and ask all possible question that can possibly lead the customer to call back for the next 3 days.    Concentrix, Philippines. (formerly IBM Daksh) : Aug 2010 – Aug  2014 17 SAN MIGUEL AVENUE, ORTIGAS CENTER, Pasig Mentor (1 year and 8 months) Took care of quality monitoring’s of the agents Buddy up sessions first hour of the shift Handled admin task, like listening to the calls while observing the mark downs. Coached the agent every after call to see improvement on the agents next call Extracted reports like average handling time and Customer Satisfaction scores. Floor walks during the shift  Web support Specialist Handled booking for international and domestic flights. Provided flight status and information to the customer. Created frequent flyer cards to customer. Rebooked flights if it’s being delayed or cancelled because of irregular operations (storm). Assisted customer with the website error          SPI Global Solutions (formerly Infocom Technologies): April 2008 – Aug-th Floor, LV Locsin Bldg., 6752 Ayala cor. Makati Avenues Makati 1200, Philippines Customer Service Representative Answered billing inquires and complaints Handled adjustments if necessary Reconnect the disconnected service due to non-pay Processed for service request for installation of phone, phone and internet and just internet Added of additional services on the existing account Requested for resending of Statement of account if the customer have not receive one   SKILLS   Excellent oral and written communication skills in English Excellent interpersonal relations Excellent organizational and multitasking abilities Motivated and skills-oriented Creative and hardworking Knowledge in computer networking and internet Computer Literacy (Windows Environment) Knowledge in office administration Sales, Listening, Marketing and Team work skills. Problem-solving skills Negotiation skills for recruitment. Target Driven Good at multi tasking Building candidate relationship Time management