resume
Profile Summary
Manik Lal Chakma
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New Delhi, India
Strong dedication to providing excellent services to ensure complete client
satisfaction. Committed to identifying customer needs and delivering effective
solutions. Ability to work across organisational boundaries in order to increase
productivity and meet targets. Sense of time management, as well as fast
production and high-quality service. Hardworking and excited to learn and
explore new opportunities.
Core Competence
Accountability
Responsibility
Up to Date
Research and Analysis
Skills
Multi-Tasking
Communications
Commitment
Tech Savvy
Common Sense
Work Experience
Excel
Word
Salient Business Solutions | Gurugram, IN Process Associate
Outlook PowerPoint
JANUARY 2014 – FEBRUARY 2015
42WPM
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Customer Support
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Tech Support
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In/Outbound call
Tools
Maintain the membership database by accurately recording and
updating information received.
Checking the eligibility of members’ insurance claims.
Ensure all membership updates adhere to policy terms and conditions,
as well as legal, compliance, and underwriting requirements.
Communicate directly with the insurance provider via email and
telephone within the agreed service levels.
Avaya Inc | Gurugram, IN Technical Specialist
FEBRUARY 2015 – MARCH 2019
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Microsoft Teams
SharePoint
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Slack
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Zoom
Asana
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The cloud-based Interactive Voice Response (IVR) recognition system
is being monitored. Evaluate cutting-edge cloud technologies and
drive towards adoption.
Analyze IVR Data to improve client-required services. Making daily,
weekly, and monthly reports for clients
Participate in identifying technical inefficiencies and contributing to
their resolution.
Evaluate production and deliver quality feedback to agents.
TeamViewer
Self-Employment
2018 – 2021
CRM
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Zoho
Zendesk
HubSpot
Tawk
graphics
In 2018, I started drop-shipping e-commerce. I was operating it
successfully, but unfortunately, the government changed policies and
rules in 2021, due to which I had to discontinue service.
Achievements
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Top Performance
Trust
Experience
Recognitions
Rewards
Education
Bachelor's degree, B.A. Guwahati University, IN
2010 –2013
Hobbies
Interests
Video Editing Photography
Cooking
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I Enjoy solo Travelling, Trekking, Camping in the forest
