Mangesh Suresh Bhujbal

Address: Shivaji Arcade, Flat No.103, First Floor, Near HP Petrol Pump, Pune Solapur Road, Manajri B.K, Hadapsar, Pune-412307. Email: -Contact #-/- MANGESH BHUJBAL Objective: To obtain a responsible and challenging position where my work experience will have valuable application, and see my growth along with the organization. Work Experience: From Feb 2010 to Aug 2010 Vcustomer Pvt India Limited Designation: Customer care representative Department: Operations. Profile: To provide the appropriate solution to the customer’s query. Handling inbounds calls of different customers and provide relevant and appropriate information about the product. From Aug 2010 to June 2011 Vcustomer Pvt India Limited Designation: SME Department: Operations / Training. Profile: I am work as bridge between Training and Operations Create a structured learning curve for every individual in relation with the prime aspects to develop the required program guidelines. From April 2011 To May 2012 Vcustomer Pvt India Limited / Serco BPO Pvt Limited Designation: Team Leader Department: Operations Feb 2013 to May 2013 Azure Knowledge Center Designation: Team Leader Department: Operations Jan 2014 to June 2015 Takshila Pvt Ltd Designation: Team leader Shree Balaji Trucking Logistic Pvt Ltd. (Jul 2015 to Till Date 2017) Designation: Admin Executive, MIS & Tracking Department. Create Monthly Reports & Analysis on Report. Maintain Record for Drivers Salary & Recovery of Extra Advances. Maintain Office Requirements & Keep Records Online as per office Requirements. Profile (BPO): Mentoring. Coaching. Developing Confidence. Concentrated Support. Establishing the area of opportunities and ways to arrest the opportunities. Building logic. Motivate and recognize them through implementation of the company. Improve quality of service and increase client delight. Achieve service level and productivity targets for the team. Analyze calls to identify the root cause of complaints. Monitor and maintain the quality interaction with customers. Prepare and submit daily reports. Call handling to develop first hand sensing of customer pulse and manage irate customers. Audit calls and identify the training requirements of each team member. Education Qualification: Course Year of passing School/College Class B.COM 2009 Pune University App. H.S.C 2004 Maharashtra Board Second Class S.S.C 2002 Maharashtra Board Second Class Computer Knowledge: Ms CIT Personal Information: Name:Bhujbal Mangesh Suresh. Date of Birth:23rd July. 1987. Gender:Male. Nationality:Indian. General Interests:Online Games, Internet Browsing. Languages Known:English, Hindi & Marathi. Marital Status:Married. I hereby declare that, above furnished information are true to the best my knowledge and belief. Thanks & Regard’s Mangesh Suresh Bhujbal