Work Summary
Over all more than 9.5 years of experience in MFG/PRO and PROGRESS. During this period, my expertise was utilized for Andersen Corporation, FORD client and Rockwell Automations client, where in I was involved in requirements gathering, analysis, design and testing of the projects. Also, Involved leading the team of Production support for Rockwell Automation client.
Skills
Operating Systems: Windows NT/2000/XP and UNIX
Databases: Oracle (NIIT Certified) and PROGRESS.
Programming Languages: PROGRESS, .Net technologies (C#.Net - awareness), Java, JSP, Servlets, Java Script
GUI Programming: VB (APTECH Certified)
ERP Tools Used: MFG/PRO
Other Tools: MS Project, Remote desktop working experience using Net meeting, Oracle Designer, Test Director, PVCS, Microsoft Visual Source Safe.
Award’s won for Technical and Managerial Excellence
Award Name: Wall of Fame award (Awarded by Client)
Client Name : FITSI (Ford Information Technology Services India)
Achieved For : For best performance & Solved the tickets with best rating from the
clients
Award Name: VCA – Valuable Contribution Award (Awarded by Patni –Q1, 2008)
Client Name : Andersen Corporation (OE Project)
Achieved For : Have exceeded expectations on tasks performed during the quarter
Have handled critical enhancement project
Has Technical/ Functional expertise on tasks handled
Was keen to take initiative and handle responsibility
Award Name: Performance award (Awarded by Thirdware) – in 2010 and 2012
Achieved For : For best performance & contribution for the projects worked during the
Period
Award Name: Team of the Quarter Award– (Awarded by Thirdware – ABS) in Dec 2012
Achieved For : Rockwell Automation support team for implementation of support process and maintaining the 100% SLA for continuously more than 6 months.
Award Name: CrackerJack Award– (Awarded by Thirdware – ABS) in Aug 2013
Achieved For : For successful co-ordination and implementation of WANDA project for Rockwell Automation in Asia pacific region.
Professional Profile
Thirdware Solutions Limited (Oct 2009 – June 2014)
Support and Enhancement Project for Rockwell Automation (Sep 2011 to Jun 2014) :
Project: Rockwell Automation Support and Enhancement
Designation: Project Leader
Application: MFG/PRO; Backend - PROGRESS
Duration: 33 months
Team Size : 12 Members
Role: Project Leader for Support and Enhancement team
Project Description:
Rockwell Automation uses MFG/PRO application to manage their business and financial activities in Asia Pacific region (around 13 countries)
Thirdware solution has also developed and implemented the SPRA application in all the countries for managing the special price for the suppliers.
The project include the Production support of MFG/PRO application, EDI support and Database Administration and SPRA application support for all the countries in Asia pacific region.
The change in the business process and any new development in MFG/PRO application and SPRA will be handled through Enhancement.
The production support includes the below activities:
Level 1/2/3 Support
Break/fix & Routine Maintenance
Application Operation Support
Month-end & Year-end activities (LP/TP/PS updates)
Application Integration Management (Log file reviews)
Incidents & Quote management (Analysis & Resolution)
Simple Code changes & deployment through RFC process
MFG/PRO Database Administration includes below activities
Release Management
Database Administration (Backups
Disaster Recovery
Application Upgrade and Patch Implementation
Incidents Management (Analysis & Resolution)
Database backups as required
Enhancements (simple /complex, small/medium/big) includes below activities :
Requirement Gathering
Estimation & CR Preparation
Design & Development
Unit & Integration Testing
Deployment in QA environment
Demo to users & UAT support
RFC process (Document preparation & follow-up)
Production Implementation
Hyper care
Handing over to Support team for regular support
Major Responsibilities include the following
Managing the Support and Enhancement team
Responsible for maintaining more than 98% SLA, maintaining the quality of the work such that only 1 rework call for every 50 resolved tickets by the team.
Responsible for the delivery and the growth of the team
Schedule and Cost adherence for the projects handled.
Managing and monitoring the work for the team members
Interacting with the RA Business on Enhancement requirement
Analyze the requirement
Effort and schedule estimation
Designing the solution
Testing and Quality Assurance
Relevant Documentation such as Analysis Document etc.
Preparing WSR, Metrics and Monthly summary report
FORD Projects (Oct 2009 to Sep 2011) :
Project: MFG / PRO and Broadcasting interface, MFG/PRO and PSGL & PSAR Interface, GAPS Analysis
Designation: Functional Analyst
Application: MFG/PRO; Backend - PROGRESS
Duration: 25 months
Role: Business Analyst
Project Description:
FORD uses MFG/PRO application to manage their business and financial activities in Asia Pacific region and was migrating to various other application from MFG/PRO.
Project includes below activities :
Requirement Gathering
Estimation
Design
Co-ordination with Dev Team
Co-ordination with QA Team for testing
Deployment in QA environment
Demo to users & UAT support
Build Request process (Document preparation & follow-up)
Production Implementation
Hyper care
Handing over to Support team for regular support
Major Responsibilities include the following
Interacting with the RA Business on requirement gathering
Analyze the requirement and Requirement Specification document preparation
Effort and schedule estimation
Designing the solution
KT to Development team and QA team on the requirement.
Review of Technical Specification document by Dev team
Review of Test case document prepared by QA team
Raising Build Request for QA Deployment
Demo to Business user and UAT support
Raising Build Request for Production Deployment
Preparing and attending various audit for process adherence such as Gate review, Design review etc.
Preparing WSR, Metrics and Monthly summary report
Patni Computer Systems (March 2007 – April 2009)
Support and Enhancement Project:
Project: Andersen Corporation OE System
Designation: Senior Software Engineer
Application: OE ERP package; Backend - PROGRESS
Duration: 21 months
Team Size : 6 Members
Role: Onsite / Offshore Coordinator & TL
As a SME designate for OE ERP with PROGRESS
Project Description:
OE System in the Order Entry system used by the Andersen Logistic Centers.
The Sales orders of the ALI Centers are entered in OE system and it also interfaces with many other systems like IQ, ORCA, WMS, Advent and BAAN.
The project involves Knowledge Transition and Responsibility Transition of the functional and technical concept of OE System from client for 3 months in the onsite.
In the steady state phase, the support and the enhancement of the system is taken over from the client.
The below services are included in the project:
Day to Day operational Service
Defect Analysis and Fixes in the existing programs
Analysis of enhancement request
Development of small enhancement
Support Production releases for system changes
Application support services
Documentation
Process Improvement
Major Responsibilities include the following
Involved in Knowledge and Responsibility Transition Phase for 3 months includes the below transition from clients
Business Knowledge
Functional Knowledge
Knowledge about Application Specific processes
Knowledge about specific roles
OE System support
Assigning the tickets to offshore team and managing the work for the team members
Interacting with the Andersen business analyst on Enhancement requirement
Analyze the requirement
Effort and schedule estimation
Designing the solution
Testing and Quality Assurance
Relevant Documentation such as Analysis Document, Test cases etc.
DPR – Defect Prevention Representative of the project
Preparing WSR, Metrics and Monthly summary report.
Abroad Assignment: To Minneapolis, US – Anderson Corporation
Lead discovery and design sessions and assist customers with business requirements for their ERP systems.
Recommend project approaches to translate business strategies into technical visions and strategies. Articulate solution risks, barriers and mitigation strategies.
Thirdware Solution Pvt Limited (Feb 2004 – March 2007)
Implementation Projects:
Project: CFAC VISTA Interface
Designation: Software Specialist
Application: MFG/PRO ERP package; Backend - PROGRESS
Duration: 5 Months
Team Size : 4 Members
Role: System Design Analyst
Project Description:
The project involves implementation of VISTA Interface for the OTD Model in the China Market.
VISTA is an ordering system and the dealers directly enter the orders of the FORD Vehicles in the VISTA system.
The orders are released to QAD, the acknowledgement of the received orders is interfaced back to VISTA.
The orders are segmented, sequenced and produced in QAD using the VTS module, the status of the vehicles are interfaced to the VISTA system.
The Retailing of the Vehicle is handled in VISTA and details are interfaced to QAD for handling service and warranty. The Retail data are interfaced then to downstream system from QAD.
Major Responsibilities include the following
Involved in Impact analysis of the existing design of the OTD model in CFAC (China) Market
Design of the VISTA Interface module and preparing the user requirement specification, Logical and Physical Data model of the tables.
Integration Testing of the Module developed
Project: FIL PDC Excise Module
Designation: Software Specialist
Application: MFG/PRO ERP package; Backend - PROGRESS
Duration: 2 Months
Team Size : 3 Members
Role: Business Analyst
Project Description:
This project is for complete implementation of Excise Module in the Parts and Service Database similar to the Excise Module in the Production Database. The module is implemented for the Excise calculation of the receipts and the shipment of the service parts in Ford India Market.
Major Responsibilities include the following
Involved in requirement gathering from the client, initial study and impact analysis on the existing module.
Prepare and design the project and user requirement specifications with the program specification.
Manage the developer team to have the changes implemented.
Integration testing of the developed module.
Implementing the project in the test and the production environment.
Project: FIL CFOCUS Interface
Designation: Software Specialist
Application: MFG/PRO ERP package; Backend - PROGRESS
Duration: 2 Months
Team Size : 4 Members
Role: Business Analyst
Project Description:
The project is to automate the EDI file extraction of new vehicles invoice details of Ford India Limited. The vendor/ manufacturer (FIL) will send vehicle invoice details electronically via an extract file to Ford Credit system for new unit’s gate released to dealers. The invoice amount included in the extract file will be the wholesale price of the vehicle
Major Responsibilities include the following
Involved in requirement gathering from the client, initial study and impact analysis on the existing module.
Prepare and design the project and user requirement specifications with the program specification.
Manage the developer team to have the changes implemented.
Integration Testing of the developed module
Implementing the project in the test and the production environment.
Project: Enhancement of QAD ERP Application for FITSI
Designation: Senior Software Engineer
Application: MFG/PRO ERP package; Backend - PROGRESS
Duration: 13 Months
Team Size : 10 Members
Role: System Analyst
Project Description:
FORD uses MFG/PRO package for supply chain management that connects plants, customers and suppliers. The Package consists of modules for Distribution, Manufacturing, Financial Management, Service Management and Other Custom modules. PROGRESS 4GL/RDBMS is used in the backend.
Major Responsibilities include the following
Involved in requirement gathering from the client, initial study and impact analysis on the existing module.
Prepare and design the project and user requirement specifications with the program specification.
Manage the developer team to have the changes implemented.
Test the application before rollout
Implementing the project in the test and the production environment.
Major Projects Handled in Enhancement:
CFAM Distribution Center
ERS Modification Enhancement
Volvo Enhancement
VTS Performance Tuning
Tooling Tracking
TMP Enhancement
GEVIS correction utility
VIN Deletion
Project: Support of QAD ERP Application for FITSI
Designation: Software Engineer
Application: MFG/PRO ERP package; Backend - PROGRESS
Duration: 15 Months
Team Size: 8 Members
Role: Support Team Member
The project involves the support for queries raised from various market segments of FORD across the Asian Pacific. The queries include support for all MFG/PRO functions, PROGRESS functions and customized functional modules, performance tuning, Bug fixing, procedural clarifications and simple clarifications.
Major Responsibilities include the following
Involved in support of MFG/PRO and PROGRESS.
Trouble shoots user issues using remote desktop tools.
Effectively communicating with the clients for the issues.
Bug Fix and Test the user issues and effectively report back.
Performance Tuning of the critical programs.
Procedural and simple clarifications on various standard and customized modules.
Education
Post-Graduation:
Degree:M.S (Software Systems) - Full TimeInstitution:Bharathiar University
Year of Passing:May 2003
Grade(CGPA):Distinction with 5.78 (for a scale of 6)
Graduation:
Degree:Bachelor of Engineering
Branch:Electrical and Electronics Engineering
Institution:Arulmigu Kalasalingam College of Engineering
Year of passing: May 2001
Class:Distinction with 80.17%
XII:
Institution :A.V.Rm.V Mat. Higher Sec. School
Marks:85.33%
Year of passing:March 1997
X:
Institution : A.V.Rm.V Mat. Higher Sec. School
Marks : 78.73% (Matriculation)
Year of passing: April 1995
