MANDISA-
EDUCATION
Bachelor of Business Administration, Grade 2:2, University of South AfricaJan 2006-Oct 2009 Matric (high school diploma equivalent), Northlands Girls High SchoolJan 2001-Dec 2005
WORK EXPERIENCE
Key Account Manager, Astute FSEFeb 2017 - Present
As a Key Account Manager I manage a portfolio of 15 clients (banks, insurance & re-insurance companies, investment firms, financial software providers). Bringing a monthly income of +-250 000 USD
Developing and maintaining trust relationships with clients to ensure they do not turn to competition.
Acquiring a thorough understanding of key customer needs and continuously proposing solutions that meet their objectives and leads to new business opportunities for Astute
Preparing monthly reports that presents findings of business intelligence, strategic opportunities in the Financial Services industry and business intelligence.
Member Engagement Manager, Financial Planning Institute of Southern AfricaJan 2016-Jan2017
The FPI is a professional association for Certified Financial Planners. The Head Office in Denver, USA. As the MEM I was the custodian of the member value proposition.
Developing the lifecycle member strategy and introduce offerings for key segments in order to grow member base
Initiating projects, marketing campaigns and networking events to improve emotional engagement with existing members as well as increase renewal rates
Partnering with other marketing channels, business teams and senior leadership to provide strategic direction, establish program priorities, and build/present value proposition roadmaps
Member Engagement and Retention team leader, FPIJan 2015-Jan2016
I coached and mentored the support centre team who provided excellent customer services. I independently developed a member engagement tracking system aimed to segment levels of loyalty among members.
Developed marketing campaigns across media platforms to promote member value proposition
Performed key account management duties to sub-board committees and member benefit partners
Value proposition consultant, FPIApr 2013- Dec 2014
Planned, executed and reported on qualitative and quantitative research projects aimed at identifying member needs and ideating solutions to drive growth, loyalty and retention
Junior Research Executive, TNSFeb 2012-Feb 2013
TNS is a global research company. As a JRE, I provided support to senior team members on research design, project management and execution of strategic and tactical research projects. We mainly worked with reputable companies in the fmcg sector and banks.
Project Manager, Plus 94 ResearchApr 2010-Feb 2012
Developed an understanding of the clients business, industry and the challenges that they face
Collaborated with and supported senior team members on at multiple tactical and strategic research projects
Skills: Microsoft Office & Microsoft CRM, Cvent (event planning and research software), Qualitative and Quantitative research design, Financial journalism.
Interests: MindSumo Top Achiever, Hiking, Sunday School teacher