Mandi Munyaka

 Education • BCom (Honours) Degree in Marketing – Second Upper Class National University of Science and Technology (Zimbabwe) September 2015 – November 2019 • Digital Marketing Certificate Marketers Association of Zimbabwe February 2020 – October 2020 • Virtual Assistant Certification Smart PA-Klar April 2025 – May 2025 References • Miss M. Chitiyo – Sales & Marketing Manager, Aurex Jewellery Pvt Ltd 📧- 📞 - • Mr D. Mariti – Parts Sales Manager, Nissan Cloverleaf Motors 📧- 📞 - Summary Proactive and results-driven Virtual Assistant with a Bachelor’s degree in Marketing and over 5 years of professional experience in administration, sales, and client service. Adept at managing executive calendars, coordinating communications, organizing workflows, and handling confidential information with discretion. Skilled in using modern productivity, CRM, and communication tools to enhance efficiency and streamline daily operations. Recognized as a dependable, detail-oriented, and self-motivated professional who thrives in fast-paced, remote environments. Core strengths: calendar and email management, client relationship management, reporting, document preparation, and project coordination. Key skills and competencies • Executive & Administrative Support – managing inboxes, scheduling meetings, coordinating travel, preparing reports, and supporting business operations. • Calendar & Task Management – expert in prioritizing tasks, managing deadlines, and organizing executive schedules for efficiency. • Communication – professional verbal and written communication; skilled in client correspondence and virtual team collaboration. • Digital Tools & Software Proficiency – Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, Zoom, and CRM platforms. • Data Entry & Reporting – maintaining accurate records, preparing reports, and ensuring data integrity. • Customer Relationship Management (CRM) – building and maintaining long-term client relationships. • Time Management & Organization – proven ability to multitask effectively while maintaining accuracy and meeting deadlines. • Problem Solving & Initiative – proactive “go-getter” attitude with a focus on getting results and improving systems. Experience • Aurex Jewellery Pvt Ltd – Sales Consultant April 2023 – Present • Provide administrative and client support, manage data entry and reporting, and maintain accurate inventory records. • Handle appointment scheduling, internal communication, and follow-up on customer inquiries. • Support management in documentation, filing, and business correspondence. • Demonstrated accuracy with zero stock variances during audits. • Nissan Cloverleaf Motors – Parts Salesperson April 2021 – March 2023 • Processed client orders and managed inventory using digital systems. • Coordinated order tracking, handled returns/warranties, and prepared sales documentation. • Supported management with administrative tasks including reporting and data management. • Strengthened customer engagement through clear communication and relationship building. • Mealie Brand t/a CT Bolts – Sales & Marketing Graduate Trainee December 2019 – February 2021 • Supported the sales and marketing department with data entry, invoicing, and report preparation. • Assisted with customer correspondence and scheduling client meetings. • Consistently achieved 100% of monthly sales targets. • Aurex Jewellery Pvt Ltd – Sales & Marketing Intern June 2017 – October 2019 • Supported marketing team in administrative and reporting tasks. • Handled customer service, sales transactions, and stock updates. • Gained early experience in client support, documentation, and reporting systems.