Mandeep Grewal

Mandeep Grewal, M.B.A-| - | Brampton, Ontario, Canada Professional Summary Results-driven professional with over 15 years of management and administration experience, ready to leverage exceptional organizational, communication, and technical skills in an administrative role. Proven track record of effectively managing complex schedules, coordinating projects, and delivering outstanding support to executive teams. Core Competencies Administrative Skills: Scheduling, meeting coordination, report preparation, database management Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), CRM software (e.g., Salesforce) Communication: Excellent verbal and written communication, customer service-oriented Organizational: Strong attention to detail, time management, and multitasking abilities Problem-Solving: Ability to handle unexpected issues and find creative solutions Teamwork: Collaborative and supportive team player Leadership: Team management, training, and development Adaptability: Quick learner, able to adapt to new technologies and environments Professional Experience Self-Employed, Brampton, ON — Real Estate Professional | 08/2016 – Present Managed client communications, scheduled property viewings, and prepared detailed property listings, demonstrating strong organizational and customer service skills. Coordinated with multiple stakeholders, including clients, real estate agents, and legal professionals, to facilitate smooth transactions, showcasing problem-solving and adaptability. Maintained accurate records of client interactions and property details using CRM software, ensuring confidentiality and attention to detail. Executed strategic marketing campaigns, expanding client base and increasing visibility, highlighting communication and technical proficiency. Senior Sales Manager – Major Appliances & Furniture | 07/2012 – 08/2016 Coordinated team schedules, managed CRM systems, and prepared sales reports, showcasing proficiency in administrative tasks and data management. Oversaw recruitment and training processes, ensuring compliance with company policies and procedures, demonstrating leadership and teamwork. Reported key operational metrics to executive leadership, providing clear and concise updates on team performance, highlighting communication and organizational skills. Facilitated major revenue growth through market insight and customer engagement, chosen as the lead pilot store for national sales initiative rollouts. Senior Manager – Home Décor & Electronics | 02/2011 – 06/2012 Managed a 20+ member team, including scheduling, performance evaluations, and conflict resolution, demonstrating leadership and problem-solving skills. Implemented sales training programs, developing materials and conducting training sessions, showcasing adaptability and technical proficiency. Analyzed sales data and inventory levels to identify trends and make informed decisions, highlighting attention to detail and analytical skills. Met and exceeded monthly sales forecasts consistently, demonstrating strong organizational and time management abilities. Business Development Manager | 09/2008 – 02/2011 Maintained detailed records of client interactions and sales opportunities using CRM software, ensuring accuracy and confidentiality. Coordinated with marketing teams to develop and execute promotional campaigns, demonstrating teamwork and communication skills. Trained and mentored new hires, providing ongoing support and feedback, showcasing leadership and adaptability. Surpassed store sales targets by 25% year-over-year, recognized for contributing two employees to the million-dollar club. Education & Certifications • Master of Business Administration (MBA) – Aston University, Birmingham, UK • Diploma in Network Specialist Course – Canada • Diploma in Computer Programming – India • Cloud Architect Certification – Intellipaat (In Progress) • Real Estate License – Real Estate Council of Ontario (RECO), 2016 References Available upon request.