Manasi Mishra

MANASI MISHRA E-11, Sector 39, Noida - 201301 |--· LinkedIn: www.linkedin.com/in/manasi-mishra-20570b135/ Highly skilled, astute and accomplished training professional with extensive knowledge of planning, organizing and directing wide range of training activities. A proven track record of significant improvements in Learning Processes, Productivity, Quality and Customer Satisfaction while reducing costs and maintaining a positive work environment. Expertise includes: • Training Need Analysis & Training Metrics • Stakeholder and vendor management • Planning, Scheduling and executing trainings E2E • Content development and e-learning • LMS tools (Cornerstone, Adobe, Moodle, Oracle,) EXPERIENCE: NOVEMBER 2020 – PRESENT L&D ASSOCIATE (LOE), GARTNER • Partner with business leaders and partners to identify learning opportunities to design, facilitate, implement and measure effective solutions. • Manage competency development through TNI and other forums and plan training needs for the employees across locations/business units • Responsible for planning and publishing monthly Training calendars and L&D Dashboard for regional head of learning & other stakeholders • Manage and utilize the LMS and other learning tools to schedule training programs, create learning path for associates, assign certification program etc • Evaluating efficiency and effectiveness of the training programs and take corrective/preventive actions for continual improvement (3-level evaluation) • Collaborate with Business in consultation with Regional Heads of Learning for implementing learning solutions and update Strategic learning plan • Manage training operations end to end - schedules/calendars, attendance management, logistics, feedback analysis and reporting • MIS reporting of training programs, training budget, TNI status, strategic program completion and certifications to aid management decision making • Learning Delivery: Involve in training delivery, content Development & review of behavioral program for Campus Hires & middle management. • Lead external vendor relationships in terms of interaction & negotiation for external trainers to conduct in-house training programs • Manage the onboarding of campus graduates through Entry Level Training programs and Induction and involve in project of their mentorship, evaluation and making them billable JUNE 2018– MAY 2020 LEARNING & DEVELOPMENT ASSOCIATE, GAIN CREDIT • Designed, planned, and organized orientation and training programs for GC employees and allits subsidiaries across various locations such as Chennai, Bangalore, NCR, UK and USA. • Fully managed 83+ technical and non-technical trainings for employees across locations. • Worked closely with business to understand their training consumption model, existing learning and knowledge services and finalized the overall business strategy. • Obtained, organized and developed training procedure manuals, guides and course materials. • Leveraged the organization’s Learning portals (Adobe, SharePoint, Kwench, SurveyMonkey, CEB) to deploy, manage and monitor training programs • Actively shape the training portfolio based on analytical data on the training’s effectiveness,usage, assessing the impact of the training program on employee performance. • Initiated the Diversity & Inclusivity training initiative across the organization, which led to increase in women hiring by nearly 40% • Facilitated internal sessions including but not limited to soft skills, communications, team building and process training. • Coordinate with external training providers. Select and oversee vendors to develop training content or conduct training • Ensure 100% adherence to the Purchase and billing process for all training programs and update the budget/expense sheet • Ensured long-term staff excellence by implementing continuous training initiatives such as online modules, interactive programs, and language labs. • Designed key employer branding and engagement initiatives that culminated in reduced turnover by 20% from the previous year • Performance improvement: Coached over 50 managers across six departments on conducting terminations, reorganization and reductions in the workforce, resulting in 90% manger compliance MAY 2017 – JUNE 2018 TRAINING EXECUTIVE, FROST & SULLIVAN • • • • • • • Assessed skill gaps for employees by conducting organization-wide training needs assessment and developed training courses to meet identified needs. Managed new employee orientation training for more than 260 employees in a year. Implemented new learning strategies depending upon employees' skill levels. Facilitated learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching. Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. Reviewed and edited all training materials for accuracy and company policy compliance. Planned corporate annual summer and holiday events, including team building-based training initiatives. DEC 2016 – MARCH 2017 HR INTERN, CARATLANE TRADING PVT LTD • Worked with recruiting team and human resources representatives to accomplish hiring objectives. Sourcing, screening, and Recruiting candidates for various roles. • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees. • Performed various administrative functions, including filing paperwork, documentation and joining formalities for new hires, maintaining HRIS system • Performed various administrative functions, including filing paperwork, documentation and joining formalities for new hires, maintaining HRIS system. • Planned and launched large-scale engagement events that boosted employee participation by 50%. APRIL 2016 – MAY 2016 MANAGEMENT INTERN, POWERGRID CORPORATION OF INDIA • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training. Contributed to marketing campaigns by compiling market research and providing insights. Conduct employee engagement activities on a bi-monthly basis. Provide general administration assistance and support. • • • EDUCATION 2015 - 2017 MASTERS IN HRM, MOP VAISHNAV COLLEGE FOR WOMEN • • Received best outgoing student award for 2 consecutive years Event Management head of the college club 2012 - 2015 B.A SOCIOLOGY, MOP VAISHNAV COLLEGE FOR WOMEN • • Served as The President of the College Language Club Published articles and short poems in college journals and the Times of India SKILLS • • • • Training content development Talent Management Performance Management Strong Interpersonal and presentation skills • • • • Training facilitation Vendor Management Employee Engagement HR Policies ACTIVITIES & ACHIEVEMENTS • • • Involved in various CSR activities from a decade. Volunteered with organizations such as Make a Difference, Polaris, Bhumi and Bal Vihar. Worked as a ‘young journalist’ with TIMES OF INDIA in a leadership program Received Prestigious “Spirit in Value” award for demonstrating values such as Retaining and hiring employees, Execution and ownership and customer obsession at GAIN Credit PERSONAL DETAILS Date of birth: 3rd June 1994 Languages known: Written and Oral Fluency in English and Hindi Hobbies: Reading fiction novels, Watching K-dramas and movies, Badminton 3