Manali Dilip Deshmukh

MANALI DESHMUKH C/o, Mr. Pandit T. Sonwane, Flat No. 06,Buld F-2,Kalyani Sai Vishwa, Sawangi, Aurangabad 431008 GSM: - E-Mail:- REAL ESTATE – CUSTOMER RELATIONSHIP MANAGEMNET & SALES SUPPORT Customer query handling ~ Drafting mails ~ Documentation and Report – Proficiency in MS Excel & office ~ Leads management ~ Customer Satisfaction – Sales & marketing OBJECTIVE Meticulous and organized seeking a position in an esteemed company for In Customer Relations & focused role. QUALIFICATIONS SUMMARY  Real-Estate & Banking –Home loan Customer Relationship Management & Lead management system with wise 2 years of experience.  Expertise for handling problems of customers through LMS.  Team player & well verse for documentation, Support & report.  Efficient in handling pressure of work load effectively & smart working for target achievement & delivery.  Data Maintaining & Report management as per SOP designed by management. — CORECOMPETENCIES— - Leads generation - Customer satisfaction - Networking/Relationship building - Time & resource Optimization - Coordination & Customer oriented - Commitment & Dedication - Mail Drafting‘s & proficient in Excel PROFESSIONAL EXPERIENCE Godrej Properties – Pune Industry: Real Estate/ Construction (25th March 2019 - October 2020) Designation – Customer Relationship Manager Reporting to Head of the CRM Department Job Profile:  Handling agreement registration process till possession.  Coordination with internal departments to complete registration process smoothly.  Coordination with bankers and customers to complete the home loan process.  Assisting customer’s query through mails on daily basis.  Recovery generation & follow up for the payments through tele-call.  Recovery follows up calls & collection as per Target.  Support sales, marketing as well as customer services during project launches and other high activity events.  Handling & maintaining record of existing customers call & their quires & make sure for resolution on time.  Coordinate & assist customers to update the status of construction through mails along with slab wise construction certificate.  Internal department co-ordination.  Record keeping & Documentation as per SOP.  Well verse with ERP for lead generation & record maintaining.  Guide team for day to day task & getting work done. HDFC Sales Home loans – Pune Industry: Home Loans (3rdApril 2017 - 22nd March 2019) Designation - Customer Service Executive Reporting to Head Of the Department Job Profile:            Lead generation through calls / e-mails / referrals / corporate promotions & campaign etc. Effectively Handling outbound calls with outputs Working on ILPS module ( Individual loans processing system) – A Data processing system Working on call center module – LMS( Lead Management System ) work on Sales Tracker (LMS) Handling fresh enquiries & explaining product & features Guide to customer to log in enquiries & closures Internal Departmental coordination Maintaining relations with DSA Maintaining MIS of Daily, Weekly & Monthly basis Handling walk ins & Follow up with Mantra Properties – Pune Industry: Real Estate / Construction (12th Aug 2014 –11th July 2016) Designation - Sales Support Associate Reporting to the senior sales Manager Job Profile:  Recovery generation & follow up for the payments through tele-call.  Lead Generation through posting projects on free and paid online listing portals.  Managing Inbound Calls to filter leads.  Support sales, marketing as well as customer services during project launches and other high activity events.  Handling & maintaining record of existing as well new customers call & their quires & make sure for resolution on time.  Coordinate & assist customers to get them to make site-visits.  Internal department co-ordination.  Record keeping & Documentation as per SOP.  Well verse with ERP for lead generation & record maintaining.  One point of contact for incoming call of existing customers & new enquires.  Guide team for day to day task & getting work done.  Recovery follows up calls & collection as per Target. INDUSTRIAL TRAINING Company Name: India info line (Share Khan) Project Title: A study on customer preference of products & services ofered y the Share Khan Company. EDUCATION MBA in Marketing -) Pune University Graduation in Science -) Amravati University Ssc & Hsc Maharashtra Board HONORS / CERTIFICATIONS  Honored by star performer of the year 2015-16 by Mantra Properties.  Appreciation letter for dedicated work by Mantra properties. Honored by star performer 2020 for handling project launch by Godrej Properties.         Won 2nd prize in Management game of Best out Of Waste. Participated in Social Activities organized by Joy of giving week. Working as an volunteer for Youth festivals at Graduation period. Participated in Youth festival activities like Dance, Drama, Mimes at Graduation period. Participated in Mantra Walkathon for literacy campaign. Participated in Elementary drawing examination and achieved ‗A‘ grade. Certified course in English typing. COMPUTER SKILLS ERP, MS–Office & MS -CIT, Outlook mails PERSONAL DETAILS Birth date : 13th Oct 1989 Marital Status : Married Gender : Female Languages : English ,Hindi & Marathi Declaration: I, Manali Deshmukh , assure that the above mentioned information is true to the best of my knowledge. Place : Aurangabad Date : / / 2021 MANALI DESHMUKH