Manali Dhodi

 MANALI DHODI Flat No.03, Gangotri, Plot No. 56, near Neelam’s Pride Restaurant, Gorai 2, Borivali West, Mumbai, Maharashtra 400092 | contact:- /- Email|-Career Objective Once I gain additional experience, I would like to move on from my current position to challenging roles in Management. I would like to work on projects that helps me identify strength and use my potential to grow. I plan on enhancing my skills and continuing my involvement as a disciplined aspiring professional Areas of Expertise Strong interpersonal skills Ability to lead Quick decision-making ability Team building and Team motivation Education Qualification Bachelor of Commerce (Financial Accounting and Audit) Mumbai University 2015 Higher Secondary School (Commerce) Maharashtra State Board 2012 Secondary School Certificate Maharashtra State Board 2010 Experience Assistant Manager Research & Operations 2022 till date. Primestar investments Preparing Research Sheets – Debt, Equity, Hybrid & PMS Generating Weekly, Monthly and Quarterly reports Managing Client Relationships – service requests, query resolution, reports, etc Maintaining Transaction Log Quality and compliance audit AMC Coordination Attending Webinars & preparing Minutes Uploading/Updating Investwell Software Senior Executive (Customer Service)2018 to 2022 Motilal Oswal Asset Management company Handling Mutual fund email queries and complaints assuring that transactions are processed within the benchmark TAT. Quality evaluation of RTA mails and all customer service calls. Handling redemption payout rejection Adhere to the latest training and support standards and procedures. Team supervision and performance management. Prepared MIS report of team, development strategies, and other documents for team management Provide guidance/assistance when required. Handling escalated cases and resolving customers’ problems. Airport Operations & Customer Service Officer2016 –2017 IndiGo- Interglobe Aviation Limited Booking air tickets Verification and issuing a boarding pass. Profiling passengers at boarding gates Dealing with passenger inquiries about flight departures and arrivals. Taking care of people with special needs, and unaccompanied children. Following standard security check procedure of passenger luggage. Provide for the safety and comfort of passengers and satisfied their needs and requests, within the limits of sound operational procedures. Projects Worked as virtual assistant contractual basis. Provide Social media marketing service (specialized in LinkedIn and Instagram) Short form video content creator. Video editor Content writing and proof reading. Worked as Project manager at e-commerce brand. Certifications & Courses NISM series X-A: Investment Adviser (Level- 1) National Institute of Securities Market – (V-A: Mutual Fund Distributors Certification) Pursuing Mar 2021 - Jul 2024 Advanced Excel 2022 Diploma in Computerized Industrial Accounting 2013 Tally (ERP 9) 2013 English Typewriting (30 w.p.m) 2011 Maharashtra State Certificate in Information Technology (MS-CIT) 2010 Personal Information Date of Birth: 12th February 1994 Gender: Female Marital Status: Unmarried Interests Reading, Travelling, Listening to music. Languages Expert - English, Hindi, Marathi Intermediate - Gujarati