Manali Agarwal

Manali Agarwal Mobile - Email-Professional Profile Total 4+ years of experience in banking industry and telecom industry with focus in operational process and efficiency in Customer Service and operations, Credit card collections, team management, project management and expertise in Project Co-ordination in spearheading various projects and ensuring delivery of projects within the time & cost parameters. Experience Yes Bank (Delhi) - Deputy Manager –Branch Service PartnerOct’18 – Feb’20 Experience in handling customer queries and providing real time resolutions. Cross selling liability products including LI, GI, CASA, FD, RD etc. and asset products including credit cards, loans, mutual funds. Generate business through customers in the branch and welcome calls. Experience in cash handling and audit bus using various tools including FINNONE, Finacle, CRM IndusInd Bank (Hyderabad) - Deputy Manager - Service Delivery ManagerJun’18 - Sep’18 Experience in handling NEFT/RTGS and Hand on Knowledge of handling cheques/DD/Challan and preparing DCR. Generate business/cross selling products like LI, GI, HI, CASA, Credit cards, Mutual funds. Using Talisma application for handling customer queries and Finacle for banking transactions. Using Finacle tool and commands like HACCBAL, HACLINQ, HPORDM, CATDI, CACDI, HPR for Cash deposits, cash withdrawal, internal transfer of money & payments. Deliverables issued like SOA, updating Passbook, DD issuance. Welcome calling, NBD activation. Previous Experience Axis Bank (Hyderabad) - Assistant Manager – Customer Service OperationsAug’17 - May’18 Experience in handling customer queries related to loans - Home loan, Personal loan, Auto loan, Education loan etc. Activities includes loan closures, loan disbursement, EMI Amount/Date change, Increasing monthly Emi, Conversion of pre-emi to Emi Part payments ECS/SI Nach mandate process and downsizing of loan amount. Assisting customers by providing deliverables like SOA, Repayment schedule, NOC, interest certificate etc. HL ROI conversion from base rate to MCLR. Providing leads to Sales team to pitch in loans to existing and new customers. Tool - Finacle, Finnone (LMS), Sakhsham-360, Finacle branch analytics, Pivotal, CRM. Prepare DCR (Daily Collection Report), writing challans etc. Axis Bank (Hyderabad) - Assistant Manager - Collection/FCUJul’16 - Aug’17 Using FINACLE (HACCBAL, HALM, HACLINQ, HCUACC, HACU etc.) Preparation of CIBIL reports of customers. Use FINONE to extract references of the customer. Use AXIS ONE VIEW for LIEN recovery and using REL ID to extract payment file, reversal file & resolution file. Mapping, Tracing, Agency Handling and allocation software, GENEX collections for Settlement Consistently delivering high quality services to our clients by sending Emails to the customers before due date to collect the money. Achieving collection targets as per cycle date by closely coordinating with customers, Gigabit Technologies (Delhi) – Team MemberJun’14 - May’15 Ensure issues are identified, tracked, reported on and resolved in a timely manner. Handles OEM (Cisco, Brocade) products to sellout the clients. Working with clients’ personnel to identify required changes and communicates needed changes to development team To prepare daily progress report of team. Communicate and apply project standards and consistently delivering high quality services to our clients. Silica InfoTech (Delhi) – Team Member To deal with existing customers regarding support and services related calls. To assign the calls to respective engineer/department. To prepare daily progress report of entire technical team to keep record of activities of active projects. To take care of presales activities and prepare network diagrams for different active projects Certification in Banking Certification in NISM – Depository Certification in NISM - Mutual Funds Proficiency Finacle REL ID Cisco Commerce Workspace CTL FINNONE VSP 5.5, VTSP 5 Genex Team Viewer Axis One View Spice Work Software Achievements: Best Service Oriented Team for the Month Award in Axis Bank Won Silver Medal in Dancing & 2nd Prize in Essay Competition. Academic Qualifications: PGDBS in Banking as part of Axis Young Leadership Program (Sep’15 - Jun’16) Bachelor of Technology (Electronics Engineering) – Uttar Pradesh Technical University - Merit Scholarship in B.Tech. For all the four years. Personal Information: Date of Birth: 30th May 1993 Residential City: Delhi Languages Known: English & Hindi Marital Status: Married Hobbies: Zumba, dancing, listening music