Mamudu Andrew

MAMUDU ANDREW Lagos, Nigeria PROFESSIONAL SUMMARY Results-driven Project Manager and IT Specialist with 5+ years of proven experience in project planning, systems implementation, and cross-functional team leadership. Demonstrated track record of delivering complex IT projects on time and within budget while maintaining stakeholder satisfaction. Certified Project Management Professional with expertise in Agile methodologies, risk management, and process optimization across technology and business environments. CORE COMPETENCIES Project Management: Agile • Scrum • Waterfall • Risk Management • Stakeholder Management • Budget Planning • Timeline Management • Quality Assurance • Change Management Technical Skills: IT Infrastructure • Systems Migration • Software Implementation • Hardware Troubleshooting • Network Administration • Data Management • SDLC • Process Automation Tools & Platforms: MS Project • Jira • Trello • Asana • Zoho CRM • Microsoft Office Suite • Project Portfolio Management • Gantt Charts • Risk Matrix Leadership & Communication: Team Leadership • Cross-functional Collaboration • Client Relations • Training & Development • Strategic Planning • Performance Monitoring PROFESSIONAL EXPERIENCE Volunteer Assistant | SuperTech FT | 2025 - Present • Support technology initiatives and system optimization projects • Collaborate with technical teams to enhance operational efficiency • Assist in project documentation and process improvement initiatives IT Support Engineer | Plateau Radio and Television Corporation (PRTVC) | 2024 - 2025 • Led comprehensive IT infrastructure upgrade project for 200+ staff members, completed 15% ahead of schedule • Managed stakeholder communications across 5 departments, ensuring seamless project coordination and on-time delivery • Reduced system downtime by 40% through implementation of proactive maintenance schedules and monitoring protocols • Coordinated hardware procurement and installation within allocated budget parameters • Developed technical documentation and training materials for end-users Virtual Assistant (Freelance) | Lifewood Partnership | 2024 - Present • Provide remote project coordination and administrative support for business operations • Manage client communications and project timelines using digital project management tools • Deliver process optimization recommendations that improved operational efficiency Customer Service Representative | Lusam Technology | 2021 - 2023 • Spearheaded CRM implementation project, migrating 1,200+ client records to Zoho CRM system • Achieved 65% reduction in data errors through systematic data validation and quality control processes • Trained 15 staff members on new CRM system, achieving 90% adoption rate within 4 weeks • Managed client onboarding processes, ensuring seamless integration and high satisfaction rates • Collaborated with cross-functional teams to enhance service delivery and customer experience Remote Support Specialist | Small Business Owners | 2021 - Present • Provide ongoing IT support and project assistance to multiple small business clients • Implement technology solutions that improve business operations and productivity • Manage client relationships and project deliverables across various industries IT Personnel (Industrial Training) | Nigerian Pipeline and Storage Company (NPSC) | 2019 - 2020 • Delivered comprehensive IT support services, maintaining system uptime of 98% • Troubleshot complex hardware and software issues, reducing resolution time by 30% • Managed digital documentation systems, improving data accuracy and accessibility • Supported project deliverables through effective teamwork and technical expertise EDUCATION Post Graduate Diploma in Project Management | The Chartered Institute of Project Management (CIPM), Ghana | 2025 Higher National Diploma (HND) in Computer Engineering | The Polytechnic of Ibadan, Oyo State | 2023 National Diploma (ND) in Computer Engineering | The Polytechnic of Ibadan, Oyo State | 2018 Diploma in Desktop Publishing | Cypet Computer/Secretarial Institute, Ogun State | 2016 CERTIFICATIONS • Chartered Project Manager (CPM) | Associate Member, Chartered Institute of Project Management (ACIPM), Ghana | 2025 • Project Management Professional (PMP) | American Academy of Project Management | 2025 • Fundamentals of Project Planning and Management | University of Virginia (Coursera) | 2024 • Diploma in Facility Management | Chartered Institute of Contract Project and Facility Management | 2025 COMMUNITY ENGAGEMENT • Community Technology Educator: Led computer literacy workshops for 50+ community members • Environmental Project Coordinator: Organized and managed sustainability initiatives including cleanup campaigns and awareness programs • Youth Mentorship: Provided guidance and support to young professionals entering the technology sector PROFESSIONAL INTERESTS • Advanced project management methodologies and industry best practices • Emerging technologies and their applications in project delivery • Sustainable development initiatives and community impact projects • Continuous professional development and industry certifications LANGUAGES • 🇬🇧 English (Fluent) REFERENCES Professional references available upon request.