Mamta Chaudhary

Mamta Chaudhary Contact No: - Email:- Overview A passionate and competent team player that is eager to explore new advances in the IT industry. I am able to collect and analyze information, digest facts and in-depth understanding of emerging technologies. I also possess problem solving ability, am adept at developing effective solution to problems and can manage and complete the project within the agreed deadlines. EXPERIENCE SUMMARY ➢ 6.2 years of experience in Production Support and immediately available for joining any suitable role. ➢ Worked on different trading platforms used in investment banking and capital market . ➢ Comfortable with tools like control-m, autosys,informatica, Sql/unix based apps mainly used in front and back office applications. ➢ Expertise in shell scripting ,SQL,vb.net and knowledge of VMware. ➢ Involved in many automation and migration projects and got reward and recognition for the same. ➢ Also part of Devops model. ➢ Involved in Development, Debugging and troubleshooting support in production environment. ➢ Involved in Incident and Release Management in Production environment. ➢ Strong analytical & logical skill, handled major outages very well. ➢ Check the supplied components or main assemblies, both administratively and technically. ➢ Manage the correct use of the various data databases at the customer. ➢ Follow up the agreed SLA and report any changes. ➢ If necessary, be engaged in a coordinating function, depending on your level and in consultation with the customer. ➢ Deal with the problems that are monitored on a daily basis on its planning, by going to the customer on-site and/or solving the problem of the customer. ➢ Reporting the entrusted problems on a daily basis ➢ Report to the customer, the managing manager or the planning cell ➢ Identifying the opportunities for additional or better service to the client. Professional Knowledge in IT ● ● ● ● ● ● ● Languages Known : SQL,Unix shell Scripting,VB.net. Database: My SQL ,SQL Server,Sybase, Oracle. Operating System: Windows 8/7/XP, Windows Server 2003/2008, LINUX. Virtualization: VMware Workstations, VDI Technologies. Tools : Service Now, HPSM, Remedy,Familiar with Informatica ETL , JIRA, Autosys, HP Data Protector ,Unified Testing Tool (UFT),Geneos. Domains worked: Capital Market, Investment banking. Repositories : SharePoint. Education Graduation/Post Graduation Specialization Month/Year Of Passing College Name University Name Final %age / Grade Obtained Project Management 2017 MIT Distance Education MIT affiliated from JNU University A+ grade Information Technology 2012 V.E.S College Mumbai 69% HSC Science 2007 Kendriya Vidyalaya, Dhanbad, Jharkhand CBSE Board 75.4% SSC - March-2007 Kendriya Vidyalaya, Durg, Chattisgarh CBSE Board 78.46% PGDMBA BSc-IT PROJECT EXPERIENCE Project 1: Equities (Asset and Wealth Management) Company Client : JP Morgan Chase : Global Department : Application Analyst Description: Nov 2015 to August 2018 Providing support for Equities users located globally on application and data related issues. Equities Support team takes care of all traders trading data and taking care of traders issue, providing timely resolution and managing stakeholders communications for any technical and functional incident. Worked on various trading applications such as LVTS, Spectrum, Trader workstation and providing US overnight batch support. Responsibilities: ● ● Providing L2/L3 support to Client. Functional Support of the product. Document and train the team in understanding the Product. ● Clarify the functional and technical concerns for the Production issues. ● Troubleshoot, Identify and resolve any issues in order to fix the functional issues. Report to the Vendor in case of a bug fix. ● Provide work around solutions until a fix is provided by Vendor. ● Taking care of trading issues, user queries and taking care of US overnight batch. ● Track the issues reported to vendor until fixed in Production. ● Automate the Daily activities in order to improve the productivity of the team. Using Shell scripts and UFT tool for Automation, ATC machine for auto scheduling start of day checks and daily tasks. ● Part of Devops Model. ● Incident and Change management. ● Performing Releases and Post implementation tasks. ● Check the supplied components or main assemblies, both administratively and technically. ● Manage the correct use of the various data databases at the customer. ● Follow up the agreed SLA and report any changes. ● If necessary, be engaged in a coordinating function, depending on your level and in consultation with the customer. ● Deal with the problems that are monitored on a daily basis on its planning, by going to the customer on-site and/or solving the problem of the customer. ● Reporting the entrusted problems on a daily basis ● Report to the customer, the managing manager or the planning cell ● Identifying the opportunities for additional or better service to the client Project 2: Royal Bank Of Canada Company : Tata Consultancy Services Client : London, Newyork, Hongkong,Toranto. Department : Production Support Analyst October 2014 to Nov 2015 Description: RBC(Royal Bank Of Canada) is providing Fixed Income Support for New York, London,Toranto and Hongkong regions in Capital Market domain. Fixed Income Support takes care of all traders trading data. Making sure that all the trading starts at their time. Taking care of traders issue, providing proper resolution. Working with various applications such as Bloomburg, RatesInfinity, BPL, GTC, MRD, ATS Interrogator, and IONSysadmin. Responsibilities: ● ● ● ● ● ● ● ● ● Providing L2 support to Client. Taking Care of trade flow through the different settlement systems, if client reports any issue with those trades then finding the errors and resolving them, providing proper resolution to the client. Working on different trading systems like GTC, ION, Edelivery, Webfits, Winfits etc. Using Shell scripts for Automation, scheduling jobs in Crontab and in tidal. Scheduling and Monitoring Tidal jobs, if any job gets failed then used to check in backend through putty the reason for failure and resolving it. Incident and Change management. Used to raise incident on priority basis and making sure that it get resolve on time, used to make Change request report for weekly changes and making sure that it is implemented successfully. Performing Releases and Post implementation tasks. Used to prepare and send weekly Change Request to client for approval. Used to do configuration changes on geneos for monitoring. Project 3 : CITI Bank Project ( Faster Payments) Company : Wipro Technologies Client : UK March 2014 to Oct 2014 Department : Production Support(Funds Transfer) Description: Faster Payments---CITI PROJECT is the UK project which is responsible for Fund Transfer. Taking care of all the transactions that are taking place within the CITI in UK. Faster payment is the Cities one of the major project which is responsible for keeping track of all the transactions in UK. Worked on SIT, UAT and Production Environment. Responsibilities: ● ● ● ● ● ● ● ● ● ● Taking care of SOD and EOD processes. Automated almost all the BAU tasks . Making the configuration changes on the nodes, doing testing of scripts to get the signoff from the client and implement it through Change Request. Used to prepare and send weekly report to client. Working on client issues. Used to prepare Implementation plan for change,taking signoff from the client,performing releases ,doing pre and post implementation tasks. Used to take care of L2 issues ,if any funds transfer got failed because of some reason , analyzing the root cause why it got failed or stuck, and provides the proper resolution to the customer. Using Autosys for Monitoring, Scheduling and Reporting the jobs. Using Shell scripting for the automation perpose ,testing the scripts on SIT and UAT environment ,taking Signoff from the Client before deploying it to PROD. Preparing weekly report for Incidents. Worked Incident and Change management. Making sure that the incident is respond and resolved within the time , assigning a priority as per the criticality. Project 4: Harman International Company : Wipro Technologies Client : USA, UK, APAC August 2012 to March 2014 Department : Production Operations Description: Harman International Industries, Incorporated is an American audio and infotainment equipment company. The company designs, manufactures and markets audio and infotainment products for the car, the home, theatres and venues, as well as electronics for audio professionals. Harman International's consumer group makes loudspeakers, CD and DVD players, CD recorders, and amplifiers under several brand names such as Harman Kardon, JBL, and Infinity. Harman's automotive division sells branded audio systems through several car makers, including MercedesBenz, Toyota/Lexus, BMW, and General Motors. Responsibilities: ● ● Performing admin tasks, Adding Servers/Applications, Switches, Routers, Gateways or their services in monitoring tool from front end or backend. Alerts configuration, Setting thresholds, customer addition to get notify about the services or applications if anything goes wrong. ● ● ● ● ● ● ● Providing Root cause analysis to client if any application is not working or any of the critical services is not working. Used to prepare Audit Report on monthly basis. Taking care of Online Backups and if any of the online backups gets failed used to analyze it and resolve it, Confirming Mount Requests. Working on client issues. Working on virtualization of servers. Doing Patching activity. Problem,Incident and Change management.Used to find out problems from the monthly audit report that I used to make,evaluate and find the resolution for that and work with client .Make sure that classification of incidents is done by assigning a priority from a customer defined priority table. Based on these priorities, the response times and turnaround of incidents are determined. Personal Information ● ● ● ● ● ● Name : Mamta Chaudhary Father’s Name : BCL Chaudhary Date of Birth :- Mother tongue : Hindi Languages : English, Hindi Residential Address : 664 Grotesteenweg , Berchem, Antwerpen 2600,Belgium. STRENGTHS ● ● ● ● ● Self-confident Ability to work under time constraints Willing to take responsibility and challenges Punctual & Hardworking. Respecting Deadlines DECLARATION I hereby declare that all the above information is true and correct to best of my knowledge. Place: Antwerp Mamta Chaudhary Cover Letter I am interested in joining this company . A fan of its commitment to customer service, I bring to the table a strong customer service mindset combined with technical skills honed throughout my 6.2 years of Production Support(Application Analyst, Associate ,Project Engineer) experience. Key strengths include: High-volume ticket management. In my last position as Application Analyst for JP Morgen, I handle tickets, fully resolving and documenting issues for future reference. I was working on multiple Automation and Migration Projects. I have also worked with many customers and customers worldwide. I have worked on multiple monitoring tools and did setup from core as well. I have also worked on multiple scheduling tools and was also working on client issues and providing proper resolution to their queries. I am always eager to learn new technologies ,new line of business. Work with different clients ,different teams across the world and very passionate about my work and whatever I do I always try to give my best. Involved in Incident and Release Management in Production environment. Strong analytical & logical skill, handled major outages very well. Check the supplied components or main assemblies, both administratively and technically. Identifying the opportunities for additional or better service to the client. Technical knowledge: ● ● ● ● ● ● ● Languages Known : SQL,Unix shell Scripting,VB.net. Database: My SQL ,SQL Server,Sybase, Oracle. Operating System: Windows 8/7/XP, Windows Server 2003/2008, LINUX. Virtualization: VMware Workstations, VDI Technologies. Tools : Service Now, HPSM, Remedy,Familiar with Informatica ETL , JIRA, Autosys, HP Data Protector ,Unified Testing Tool (UFT),Geneos. Domains worked: Capital Market, Investment banking. Repositories : SharePoint. Recognition for exceptional service delivery through “R & R” awards. If you are seeking an experienced, tech-savvy and customer service-oriented professional with the proven ability to establish excellent relationships with customers, employees, vendors and manufacturers, we should speak. I look forward to learning more about the company and can be reached at -.