Mamoon Rashid

MAMOON RASHID Duty Manager OBJECTIVE : To succeed in an environment of growth and excellence and earn a job which provide me job satisfaction and self-development and help me to achieve personal as well as organizational goals. - PERSONAL DETAILS Date of Birth Marital Status : : EDUCATION Bachelors Degree Integral University -- Married Sex Nationality Higher Secondary Md Jan HS School : : Kolkata, India Male Indian Secondary Shree Jain Vidhyalaya WORK EXPERIENCE CLASS OHLSON ( March 2014 - March 2018 ) Dubai, UAE Designation: Duty Manger/Department Specialist  Store Management Experience.  Provide assistance in all areas of the store based on business needs; perform all other tasks and assignments as requested by store management.  Monitor the store’s operational reports to identify opportunities for improved store execution.  Solve store operational problems including customer’s complaints.  Maintaining Staff KPI’s, managing performance and ensuring training and improvement of staff.  Ensure that merchandise displays in the front-end area are clean, organized, and well-stocked.  Preparing staff schedule, preparing Daily Rotations, handling Counter’s Refund / Exchanges / issues.  Analyzing traffic monitoring of the store and scheduling the staff accordingly.  Coordinating with Visual Merchandiser planning for campaign & ordering the stock accordingly.  Monitoring the Back store and Warehouse stock on regular basis.  Preparing different reports for Head of Operations.  Developing & motivating employee with new ideas and tasks.  Overseeing daily deposits, central warehouse Deliveries, Local supplier’s deliveries and POS issue. LANDMARK GROUP LLC. ( 2010 - 2014 ) Dubai, UAE Designation: Senior Sales Consultant cum Cashier  Rank among top performers, consistently meet or exceed sales objectives that require significant new as well as retained business.  Increase sales to existing customers through relationship-building and cross-selling.  Demonstrating thorough knowledge of products that gives credibility to product recommendations.  Consistently demonstrate responsiveness and strong customer focus.  Maintaining daily report for the entire operations.  Preparing inventory and stock report for the store.  Keeping a proper track on quality merchandising.  Motivating our Team to achieve supreme customers’ satisfaction and our Sales Target in absence of store manager.  Maintaining proper Revenue Drop Report.  Keeping a track of Store Hygiene and Cleanliness SHOEMART LLC. ( March 2010 ) Designation: Sales Consultant cum Cashier  Identifying and meeting customer needs within allotted sales territory and maintains good after-sales relationship.  Ensures daily and monthly sales target is achieved by using advanced sales technique and product knowledge.  Execute stock rotation on regular basis to maximize the sale.  Handles office emailing and communicates with the corporate for any business matters.  Handles LAN POS, UZY SYSTEM and ORACLE.  Balances cash drawer and receipts; documents discrepancies and send reports of the sale at the end of the day. IBM BUSINESS PROCESS AND SERVICE PVT LTD ( April 2008-March 2010 ) Designation: Customer Service Representative  Taking care of all the escalated calls of the department.  Making the customer satisfy by solving their problem online.  Maintaining daily performances report of our team according to their daily KPI.  Assisting the manager i.e. taking care of the team for a quality and smooth operations.  Maintaining a complete standard in customers’ satisfaction.  Motivating our Team to achieve supreme customers’ satisfaction and our  Monthly performance stacks.           MY STRENGHTS Leadership skills and customer focused. High quality customer service expertise. Good communication (written and oral) to network and negotiate. Flexible to be driven in a multi-task work field. Able to absorb information in a timely manner Accurate, reliable, focused and executes quality completion on assigned task. Possess good rapport to the team. Professional and highly motivated to achieve good result. Knowledgeable in Microsoft office pack and internet sales and marketing. Skilled in handling and counting cash. LANGUAGES ENGLISH 100% ARABIC 20% HINDI 100% BENGALI 40% DECLARATION I hereby declare that all the information provided by me in this application is true to the best of my knowledge and belief. OTHER COURSES MS Microsoft Office Package