Mamiella Asmah

MAMIELLA ASMAH SUMMARY I am a motivated client-focused professional with strong communication and organizational skills, experienced in client support, stakeholder coordination, and handling inquiries with professionalism. Through roles at the National Development Planning Commission (NDPC) and Zoomlion Ghana, I developed expertise in engaging diverse groups, resolving issues, and managing information accurately. Skilled in data handling, report writing, and teamwork, I thrive in fast-paced environments and enjoy helping people find solutions. I am eager to bring my dedication, adaptability, and customer-focused approach to deliver excellent service and positive client experiences. EDUCATION University of Environment and Sustainable Development Bsc. Sustainable Development February 2021 – November 2024 WORK EXPERIENCE National Development Planning Commission (NDPC), Accra, Ghana National Service Intern | October 2024 – August 2025 ●​ Assisted with policy research related to biodiversity mainstreaming ●​ Contributed research for funding proposals and assisted in preparing grant applications. ●​ Supported the development of PowerPoint presentations for internal briefings and stakeholder meetings. ●​ Assisted in drafting and reviewing research proposals. Zoomlion (Alliance Waste) Ghana Limited, Accra​ Intern | Nov 2023 – Dec 2023 ●​ Assisted in tracking client accounts and payment status using Excel to ensure accurate record management.​ ●​ Contacted clients regarding payments, handled complaints, and provided timely resolutions to improve customer satisfaction.​ ●​ Supported administrative tasks including data entry, documentation, and reporting for smooth service delivery.​ ●​ Organized and updated client information to streamline workflow and improve follow-up processes.​ ●​ Engaged with clients to raise awareness on proper waste management practices, contributing to environmental cleanliness initiatives. . SKILLS ●​ Software: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, MS Forms). Experienced in basic data collection and basic analysis using Excel. ●​ Research & Analysis: Strong abilities in qualitative data collection, research analysis, report writing, and synthesizing information for policy briefs. ●​ Communication & Interpersonal: Excellent organizational and time management skills, strong written and verbal communication, teamwork, and stakeholder engagement. CERTIFICATIONS & TRAINING ●​ NGO Project & Operations Management – Cambridge Centre of Excellence (2022) ●​ Data Analysis with Excel and Power BI – National Association of Student Personnel Administration & NextEra (2025) ●​ Virtual Assistant - ALX (2024)