Mamello Mofokeng

M A M E L LO M O F O K E N G DETAILS PROFILE PHONE A versatile operations and administration professional with over 5 years experience in sales, marketing and trading experience . A hard working and cooperative - - individual. An enthusiastic learner and a leader that puts the needs of my organization above my own. SKILLS EMPLOYMENT HISTORY Microsoft PowerPoint Real Estate Agent, Chas Everitt International Property Group EMAIL Microsoft Excel Microsoft Office Critical thinking and problem solving Effective Time Management Customer Service Communication Skills Midrand Apr 2017 — Jan 2020 • Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price • under the best terms • • Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal • requirements and related matters, ensuring a fair and honest dealing. • • • • • • Perform comparative market analysis to estimate properties’ value. • Display and market real property to possible buyers • Prepare necessary paperwork • Maintain and update listings of available properties. • Develop networks and cooperate with attorneys, mortgage lenders and contractors Account Manager, Bestway Capital Management Sandton Apr 2020 — Mar 2021 Ability to Work in a Team Ability to Work Under Pressure Computer Skills LANGUAGES • Provide necessary fundamental and technical analysis on foreign exchange, commodity, and cryptocurrency markets. • Provide daily front line support to our clients across the phone, web, and email across different countries and regions. • Answering queries from our client base on all our products and platforms. • Resolving trade disputes • Proactively conversing with our clients about financial markets and trader psychology • Providing in depth customer service to our investors and traders on a weekly basis English Account Manager, Hesel Media Afrikaans Sesotho Remote May 2021 — Sep 2021 • Managing a book of clients, serving as their sole point of contact via email, call and text • Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching • Using the company core values to guide independent decisions about client accounts • Continually innovating new methods to improve client experience and retention • Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls • Upselling clients on relevant products • Collecting client feedback and passing it along to the team to drive constant improvement EDUCATION Grade 12/Matric, Riverside High School Jan 2010 — Nov 2014 Mining Engineering, University of Johannesburg Feb 2018 — Nov 2021 EXTRA-CURRICULAR ACTIVITIES COURSES Introduction to Cooperate Finance, Coorperate Finance Institute Feb 2021 — Feb 2021 Introduction to Capital Markets , Cooperate Finance Institute Feb 2021 — Feb 2021 Foreign Exchange Essentials , Cooperate Finance Institute Feb 2021 — Feb 2021