Malony Katja Ocampo

Malony Katja Ocampo- Objective: Seeking a position, where I could adapt to and use my skills to achieve the company goals or the task assigned to me effectively and efficiently. Personal Details Name: Malony Katja C. Ocampo Address: 010 San Pedro 1 Magalang Pampanga Birth Date: July 18, 1983 Age: 34 Height: 5’4” Weight: 105 lbs Religion: Roman Catholic Marital Status: Married Educational Attainment Tertiary Level- Clark International College of Science and Technology Hotel and Restaurant Management Secondary Level- Children of Fatima School Inc. Primary Level- Dau Central Elementary School Employment History Loyal Angler Upwork (E-commerce company) The company sells fishing lures, trouts and Swimbaits. March 2017- Nov 15. 2017 Customer Service Specialist - Assisting customer's through Phone and Email - Call local Post office and USPS to check the package if the customer did not receive it yet. - Tools used: Zendesk for Phone Calls and Email, Stripe, Google docs and sheet to update customer's details, orders, refunds, cancellation etc. Gr8OnlineDeals Customer Support for Amazon online store (Part time) Feb. 2016 – February 2017 Answers all buyers messages in Seller Central Updating tickets in Asana Process return and refunds Track order and track returns Call suppliers for order update and cancellation of order (Adult Campaign, Company confidential, signed NDA)) Customer Support/Email, Chat Support and Phone Support/Social Media (Home based) Feb. 2014 – March 2017 • Answer customers concern through chat and email using Olark and Zendesk. • Call customers and walk them through on how to access their account or assisting them if they have any problem with the product that they purchased. • Process refunds. • Doing basic Word Press Task. • Posting new articles on Social Media page. • Doing additional task Outbounders.com Digitac Customer's Service Representative & Technical Support (Home based) July 2013- Jan 2014 • Received calls from customer's, answer all general inquiries regarding their Android Tablets, set up the tablet as well. We do everything on this account • Troubleshoot their tablets and fixed whatever problem they might have Cre8tive Ninjas Contractor- Lead Generation, Appointment Setting and Sales Executive Online job (home base) U.S client December 2012- June 2013 • Call small business owners and offer them the product and the services that the company was offering • Provide them all the details regarding how good the product was and the services Lead Hustler Outbound call center agent Health and Life Insurance Campaign March 2012- November 2012 • We call small business owners and provide them the details what was the company offering, it’s a Health and Life insurance Campaign • We ask basic information from them and set them an appointment with one of our broker in U.S to meet in person Customer Service Associate IQOR Philippines March 2010 – Dec.2011 Metropcs Account (Telco) • Activate new Accounts, troubleshoots handsets for customer and accessing their accounts whenever they want to make any changes • It is a Tele - communication account, receive calls from the customers (inbound account) • Providing customers with any general information or inquiries and give them unconditional satisfaction guaranteed Customer Service Associate Sutherland Global Services (Clark Philippines) Mcafee Anti-virus (U.K account) Nov.2009 – Feb.2010 • An Anti-virus account, which we assist customers by receiving calls assisting them with returns and purchasing computer protection or software plan and service packages • Also give them a good customer service and meet their satisfaction Key Skills Communication – Deals with internal and external customers at all levels via phone and email, to ensure successful communication via actively listening and probing questions. Problem solving – Resolves in-depth queries in a methodical manner independently and to find appropriate resolutions, efficiencies and high level of quality Team Player- Enjoys sharing knowledge and encouraging development of others to achieve specific team goals Planning and Organizing- Refined planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner Seminars Attended SUPER FERRY 12 March 12, 2008 Apprenticeship-by-Experience (School On board Learning Program) Seminar / Workshop & Practicum Immersion • Covering Vessel Familiarization, Hotel Operations and Services and Basic Safety on the Ship • Successfully completed 100 hours on board training via SUPER FERRY 12 Hotel Orientation Program On Manila Pavilion - Hotel Overview (Tour of Back of the House & House Rules) September 19, 2008 On the Job Training Sydney Hotel “The Stress Free Environment” Clark view, Angeles City, Philippines January 15, 2009 – March 20, 2009 Hotel Practicum, specifically in • Front Office • Bar and Restaurant • Housekeeping Department