Malinda Domela Serobanyane

I am an accomplished and results-driven human resources professional with over 14 years of experience, specializing in strategic HR leadership, project management, and organizational transformation. As a Ph.D. holder in Industrial Psychology, my approach is both academically informed and practically applied, focusing on leveraging data and strategic frameworks to drive tangible business outcomes. I excel at navigating complex challenges, from leading large-scale technological implementations to developing comprehensive talent and policy frameworks. My career is defined by a consistent ability to deliver measurable improvements in efficiency, cost reduction, and employee engagement.

I have a proven track record of successfully leading and delivering high-impact projects. I served as the Human Resources Information System (HRIS) project manager for the Central Bank of Lesotho, where I oversaw the implementation of a new system that reduced turnaround times for key processes by 90%. I also managed a Strategic Workforce Planning project, developing critical frameworks for a competence model and organizational structures that align talent with the institution's strategic goals.

I have held key leadership roles, including Head of Human Resources-Shared Services, where I was instrumental in reviewing and revising HR policies and procedures to incorporate best practices. This work included managing employee contracts and ensuring legal compliance, which minimized errors and contradictions. As Centre of Expertise Lead, I established and governed the succession planning framework and defined the organizational learning and development strategy, ensuring a robust talent pipeline for the future.

My expertise in talent is deep and multifaceted. As a Human Resources Business Partner, I developed and implemented a recruitment strategy that led to a 40% reduction in costs and a 30% reduction in time-to-hire. In my role as Section Head: Talent Sourcing and Development, I created and implemented management training programs that improved performance and morale. I have also designed new employee induction programs and delivered in-house training on topics like emotional intelligence and performance management.

Consultancy & Academic Experience: I have a unique blend of corporate and academic experience. I have provided HR consultancy services, where I developed comprehensive staff handbooks and legally sound employee contracts tailored to the needs of an SME. My role as a lecturer at institutions like the National University of Lesotho allows me to share my expertise and stay current with industry trends. This combination of practical application and academic insight gives me a holistic perspective on human resources.