Malika Peters

I'm a dedicated and experienced Customer Support Agent with a proven track record in providing exceptional service and support. Over the past years, I have honed my skills in various roles, from being a Technical Support Specialist to a Lead Hunter and a Sales Specialist. My extensive background includes handling customer inquiries, resolving technical issues, and generating leads through effective communication and critical thinking.

In my recent role as a Customer Support Agent at ModSquad, I've gained expertise in online support, professional phone skills, and confidentiality while working remotely. I also served as a Lead Hunter at Hunter Artemis, where I successfully reached out to prospects, built databases, and collaborated with sales teams to ensure timely follow-ups.

Additionally, my experience extends to managing inventory, handling customer transactions, and providing exceptional service as a Health Insurance Customer Service representative at HGS - Hinduja Global Solutions. I've also excelled in managing office operations as an Office Assistant at First Class Printry, where I operated office equipment, assisted with technical issues, and maintained supplies.

Throughout my career, I have consistently demonstrated my proficiency in phone etiquette, interpersonal communication, critical thinking, and confidentiality. I possess strong organizational and time management skills, ensuring efficient workflow and positive customer experiences. As a Customer Service Manager at Kelly's Enterprise, I successfully supervised a team, set performance goals, and ensured seamless customer interactions.

I am confident that my diverse skill set and unwavering commitment to delivering exceptional customer service make me an ideal candidate for your Customer Service position. I am eager to contribute my expertise and enthusiasm to your team.