Maleriado Leona Mae R.

Hi! I’m Leona Mae Maleriado — an award-recognized professional with proven performance in customer support, operations, and process-driven work.

At Concentrix, I earned multiple Certificates of Recognition for training excellence and consistent results, including:

• Class Valedictorian (PST-to-date 95.42% with 100% attendance)

• Top 3 Performer (TTD Score: 91.87%)

• Top Performer – 1st Quarter 2025

• Recognized KPI outcomes (Jan–Jun 2024): AHT 113%, Throughput 100%, Attendance 99%, Compliance 111%

• Completed Product Specifics Training (Apr 23, 2024 – Jun 4, 2024) and Transition Training (Jun 5, 2024 – Jul 4, 2024)

I’m highly detail-oriented, reliable, and comfortable working with performance targets, documentation, and quality standards. I also have data processing experience through operating a registered data processing service and collaborating with a legal-group partner for service delivery support.

I’m available for remote work and ready to help with customer support, email/chat handling, back-office tasks, data processing, documentation, and admin support — with a strong focus on accuracy, productivity, and professionalism.