Malerato Mofokeng

MM MALERATO MOFOKENG DIGITAL MANAGER DIGITAL LEAD 8 YEARS EXPERIENCE OBJECTIVE EXPERIENCE Bringing teams together in reaching multiple objectives. INFORMATION Nationality: South African Gender: Female SKILLS • • • • • Digital Strategy Implementation Inbound Marketing Product management and development Brand ManagementInception to ongoing maintenance Digital Media setups and ongoing maintenance MALERATOMOFOKENG@G MAIL.COM SPECIALIST: PRODUCT OWNER • TELKOM SEPTEMBER 2022- PRESENT RESPONSIBLE FOR SUPPORTING THE IDEATION, DESIGN, TESTING, AND EVOLUTION OF TELKOM DIGITAL INNOVATION PRODUCTS IN VARIOUS VERTICALS. SUPPORTING THE ENTIRE PRODUCT LIFECYCLE AND PRODUCT ROADMAP. • • • • • • SUPPORT THE DEVELOPMENT OF BUSINESS CASES FOR THE CREATION OF NEW TELKOM GROUP DIGITAL INNOVATION PRODUCTS IN LINE WITH THE TELKOM STRATEGY. ANALYSE REQUESTS FOR BUSINESS UNIT DIGITAL PRODUCT PROPOSAL REQUIREMENTS TO DEFINE MINIMAL VIABLE PRODUCT (MVP). PARTNER WITH COLLABORATORS AS PART OF THE AGILE TEAM TO DEFINE THE VISION AND THE SCOPE OF THE PRODUCT IDEATE AND CONDUCT RESEARCH TO DEVELOP A SOLUTION FOR THE BUSINESS PROBLEMS IDENTIFIED INTERVIEW AND COLLABORATE WITH USERS TO AUTHOR USER STORIES, PRODUCE WIREFRAMES/ MOCK-UPS, AND PARTNER WITH UX/UI DESIGN TEAM TO TURN THEM INTO HIGH FIDELITY MOCK-UPS IN THE ESTABLISHMENT OF FEATURE PRIORITY AND SIZING OF USER STORIES. COMPLETE USER STORY ELABORATION AND ACCEPTANCE CRITERIA FOR THE PRODUCT FEATURES. @MALZ_THORESS - HTTPS://WWW.LINKEDIN. COM/IN/MALERATOMOFOKENG-A-/ MM • • • • Lead and manage technical development of digital products Creation of RFPs/RFQs and quotes Managing/Leading a team CMS management in Wordpress and Drupal MALERATO MOFOKENG DIGITAL MANAGER DIGITAL LEAD 8 YEARS EXPERIENCE | NNANATU • • • • • • • • • • • • • MALERATOMOFOKENG@G MAIL.COM PARTNER WITH AGILE TEAMS TO HELP THEM UNDERSTAND THE FUNCTIONAL DESIGN AND TO RESOLVE ISSUES. IDENTIFY, COMMUNICATE, ESCALATE, AND RESOLVE TEAM DEPENDENCIES AND IMPEDIMENTS WITH STAKEHOLDERS. CONFIRM COMPLETION AND ACCURACY OF DEVELOPED FEATURES AND STORIES. SUPPORT THE DELIVERY OF A SYSTEM DEMONSTRATION FOR THE PROGRAM INCREMENT RELEASE. PRESENT THE BUSINESS/ FUNCTIONAL DESIGN AND TRAINING SUPPORT TO PROJECT DELIVERY TEAMS. SEEK AND EVALUATE INPUT/ FEEDBACK ON THE PRODUCT FROM BUSINESS OWNERS, PROJECT DELIVERY TEAMS, AND RELATED PRODUCT TEAM MEMBERS. SUPPORT THE IDENTIFICATION OF THE CROSS-FUNCTIONAL ACTIVITIES NECESSARY TO BRING THE PRODUCT TO MARKET THROUGH THE ENTIRE LIFECYCLE OF A PRODUCT. IDENTIFY AREAS OF FRICTION WITHIN BUSINESS PROCESSES AND SYSTEMS AND PRO-ACTIVELY RESEARCH AND RECOMMEND SOLUTIONS. DEMONSTRATE UNDERSTANDING OF THE PRODUCTS, THE MARKETS, AND CUSTOMERS. DOCUMENT UNDERSTANDING OF SCOPE, COMPLEXITY AND DEPENDENCIES SUPPORT CHANGE MANAGEMENT PROCESS AND TASKS ALIGN STAKEHOLDERS AROUND THE VISION FOR THE PRODUCT TRANSFER DAY-TO-DAY RESPONSIBILITY OF THE DIGITAL PRODUCT BEYOND THE INCUBATION STAGE BACK TO BUSINESS UNITS ONCE THE DESIRED KPIS HAVE BEEN ACHIEVED. @MALZ_THORESS - HTTPS://WWW.LINKEDIN. COM/IN/MALERATOMOFOKENG-A-/ MM MALERATO MOFOKENG DIGITAL MANAGER DIGITAL LEAD 8 YEARS EXPERIENCE | NNANATU • INTEGRATING BUSINESS AND TECHNICAL PRODUCT SEGMENTS TO ACHIEVE OBJECTIVES, DELIVERY AND TARGETS DIGITAL LEAD• PSI OCTOBER 2021 – AUGUST 2022 (PHARMACEUTICAL INDUSTRY) • • • • • • • • DESIGN STRATEGIES FOR CUSTOMER ACQUISITION AND RETENTION, ACROSS THE CONTRACEPTIVE PORTFOLIO DEVELOP DIGITAL MEDIA PLANS, TO SUPPORT ACHIEVEMENT OF BUSINESS OBJECTIVES ON-GOING COLLABORATION WITH THE CREATIVE AND OR DIGITAL AGENCIES, FOR DEVELOPMENT AND TIMELY EXECUTION OF CONTENT AND MEDIA PLANNING/BUYING EVALUATE DIGITAL MARKETING CAMPAIGNS AND INVESTMENTS DIGITAL MARKETING MEASURES OF PERFORMANCE (KPI) ORGANIC DRIVE THROUGH SEO, CONTENT CREATION AND SOCIAL MEDIA MONTHLY REPORTING TO SMT AND GLOBAL TEAM ON DIGITAL KPIS AND INTEGRATED CAMPAIGNS DIGITAL PRODUCT LEAD- DIGITAL PRODUCTS • AB-INBEV MARCH 2020- SEPTEMBER 2021 (ALCOHOL INDUSTRY) • • MALERATOMOFOKENG@G MAIL.COM Dual Project Management within the South African and Colombian Team Project lead website, apps and innovation (cashless events, ticketing) projects for AB-Inbev Africa @MALZ_THORESS - HTTPS://WWW.LINKEDIN. COM/IN/MALERATOMOFOKENG-A-/ MM MALERATO MOFOKENG DIGITAL MANAGER DIGITAL LEAD 8 YEARS EXPERIENCE | NNANATU • • • • • • • • Manage multiple team members from multiple countries for development, content, UX and UI Project manage various discipline teams and third-party resources Ensuring an NPS Score of over 80% with all stakeholders for collaborative delivery of all Long-term digital products and marketing automation deployments Provide technical expertise to the BU to help them clarify their business requirement and ensuring the product delivered properly aims the campaign/product/area purpose. Suggest actions to ensure KPI's are aligned with expected results. Proactively suggest long-term digital products initiatives to capture first party data from consumers. Ensuring Cost efficiency Ensuring Digital Security is compliant with all Global standards and policies LEAD DIGITAL PROJECT MANAGER • MEDIOLOGY FEBRUARY 2019- FEBRUARY 2020 (TELESURE INSURANCE BRANDS) • • • • • • • • MALERATOMOFOKENG@G MAIL.COM Delivery of projects within scope and budget Manage all project-related documentation Run medium to large projects independently of management Project manage various discipline teams and third-party resources Prepare and update project plans according to templates Plan, track, control and report on projects based on defined process Project manage risk and scope throughout the project Project manage client relationships throughout the project @MALZ_THORESS - HTTPS://WWW.LINKEDIN. COM/IN/MALERATOMOFOKENG-A-/ MM MALERATO MOFOKENG DIGITAL MANAGER DIGITAL LEAD 8 YEARS EXPERIENCE | NNANATU DIGITAL DEVELOPMENT PROJECT MANAGER • DON’T LOOK DOWN CONVERGENCE AGENCY DECEMBER 2017- JANUARY 2019 (MULTICHOICE WEBSITES AND VOTING PLATFORMS) MY JOB REQUIRES ME TO COORDINATE AND IMPLEMENTING DIGITAL DEVELOPMENT PROJECTS FOR OUR CLIENT WHICH IS MNET. • Plan and coordinate details of content, timelines, deadlines, briefs and tasks by working with projects teams, and management • Ensuring that processes are implemented for efficient workflow • Managing the briefs, deliverables, timelines and outputs with developers • Communicating briefs and project requirements, for digital platforms to development teams • Quality management of deliverables i.e. testing on staging environment against brief • Change Control Management and implementation to ensure risk compliance • Working with content editorial teams – understanding CMS, training, deployment of final project • General project admin, such as creating manuals, outlining processes, logging change requests, maintaining project documentation • Reporting on development road map PROJECT COORDINATOR • METROPOLITAN REPUBLIC MALERATOMOFOKENG@G MAIL.COM @MALZ_THORESS - HTTPS://WWW.LINKEDIN. COM/IN/MALERATOMOFOKENG-A-/ MM MALERATO MOFOKENG DIGITAL MANAGER DIGITAL LEAD 8 YEARS EXPERIENCE | NNANATU JUNE 2017- NOVEMBER 2017 (LEGIT AND SONY MOBILE) Managing a team of around 15-20 members, I ensure that all communications to the creatives are done within time and effectively. I work very closely with the Account Managers, Creative Directors and the Head of Digital to ensure that we always have the same objectives and deadlines. The team consists of copywriters, art directors, digital designers and web developers- they are dependent on me to provide all priorities and deadlines daily. My responsibilities include the following: • Daily status updates to my Head of Digital and Account Managers • A daily meeting with our team to discuss the day’s plans and any urgent tasks • Organising/Allocating the various professionals working on a project. • Use Teamwork as a central platform to add all relevant content, assigning tasks, creating deadlines and updating the Creative Director on the progress DIGITAL PROJECT MANAGER • WSI (TRADING AS UNIBIT SOLUTIONS) • AUGUST 2014- MAY 2017 (SME BUSINESSES) Leading a team of around 15 members, I ensure that a project is completed on time; that the projects objectives are met and that all aspects of the team (social, PPC, SEO, content writing and web development) are doing their tasks effectively. I work very closely with the Account Managers and clients to ensure that we always have the same objectives and deadlines. My responsibilities include the following: MALERATOMOFOKENG@G MAIL.COM @MALZ_THORESS - HTTPS://WWW.LINKEDIN. COM/IN/MALERATOMOFOKENG-A-/ MM MALERATO MOFOKENG DIGITAL MANAGER DIGITAL LEAD 8 YEARS EXPERIENCE | NNANATU • • • • • • Report back to my Managing Director and CEO about the progress of the projects on a weekly basis. Organising/Allocating the various professionals working on a project. A daily meeting with our team to discuss the day’s plans and any urgent tasks. Agreeing on project objectives with the clients. Organising/Allocating the various professionals working on a project. Using platforms such as Basecamp, Wrike and Smartsheet to keep track of people and progress. ADMIN ASSISTANT • WSI (TRADING AS UNIBIT SOLUTIONS) • MAY 2014JULY 2014 (SME BUSINESSES) I worked very closely with the Project Manager; would sit in on client and strategy meetings. Ensure that all projects are on Basecamp (Project Management tool), file and archive tasks/projects and ensure all projects are running smoothly on an administrative level. MALERATOMOFOKENG@G MAIL.COM @MALZ_THORESS - HTTPS://WWW.LINKEDIN. COM/IN/MALERATOMOFOKENG-A-/ MM MALERATO MOFOKENG DIGITAL MANAGER DIGITAL LEAD 8 YEARS EXPERIENCE | NNANATU EDUCATION ADVANCED DIPLOMA IN DIGITAL MARKETING RED AND YELLOW SCHOOL OF CREATIVE BUSINESS- STUDENT NUMBER:- MEDIA STUDIES DIPLOMA MAJORING IN MARKETING • JUNE 2014 • BOSTON MEDIA HOUSE STUDENT NUMBER:- HIGH SCHOOL QUALIFICATION MATRIC NSC COMPLETED YEAR: 2010 VOLUNTEER EXPERIENCE OR LEADERSHIP • • MALERATOMOFOKENG@G MAIL.COM Vice-captain of our netball team. We play once a week at the Midrand Sports Club. Volunteer at the Epilepsy SA- Free State and North West Branch three times a year. @MALZ_THORESS - HTTPS://WWW.LINKEDIN. COM/IN/MALERATOMOFOKENG-A-/ MM MALERATO MOFOKENG DIGITAL MANAGER DIGITAL LEAD 8 YEARS EXPERIENCE | NNANATU REFERENCES • Roelof van Wjk Tel:-. Email:- • Nikk Smit Tel:- • David Madisha Tel:-. Email:- MALERATOMOFOKENG@G MAIL.COM @MALZ_THORESS - HTTPS://WWW.LINKEDIN. COM/IN/MALERATOMOFOKENG-A-/