Malerato Josephine Mofokeng
Address: 638 Mkhize Street, Golden Gardens, Sebokeng, 1983
Phone:-
Email:-
OBJECTIVE
Provide customer service data support in a company as a
Customer Care Agent.
WORK
EXPERIENCE
01/2018- 01/2019
Customer Care Agent, Eltel Telecommunications,
Sandton, Gauteng
Responsibilities:
●
Establish operation strategy by correcting customer data
●
Prepare data by tracking orders for customers. Making
calls to customers
●
Perform data analysis for renewing cellphone contracts
and upgrading contracts for customers.
●
Selling cellphone insurance to existing clients.
02/2021-01/2022
Broker, Rooks Insurance And Financial Brokers,
Vanderbijlpark, Gauteng
Responsibilities:
● Marketing dealers that are working for dealerships.
● Calling clients who are buying vehicles to find them
affordable car insurance quotes.
● Making quotations to different insurance companies so
that I can sell the cheapest one to the client when
closing.
● Load clients on the BIAS system and also on CAMS
system for trackers.
● Filing clients on Excel spreadsheets.
● Calling insurance companies in order to underwrite
clients.
04/2023-11/2023
Guest Experience Associate, CCI South Africa, Sandton,
Gauteng
Responsibilities:
● Working with Salesforce, Zendesk and Gladly to
communicate with guests.
● Dealing with customer service queries on a daily basis.
● Modify the guest’s reservation when they want to add a
night, reduce a night, add an additional fee or guest
count.
● Resolve queries when guests ask about specific
questions regarding the property amenities and house
●
rules.
Communicate with guests through chat and email.
11/2023-01/2025
Customer Service Agent, Nutun Business Services South
Africa, Sandton, Gauteng
Responsibilities:
● Working for a BPO bank using LivePerson system to chat
with clients for their queries.
● Bureau system to Reissue card.
● Live7 system to Stop Card.
● Daisy system to raise a dispute for clients.
● Raise a dispute for a direct debit by making a
permanent stop.
EDUCATION
2010
Grade 12/ Matric, Suiderlig High School in Vanderbijlpark
07/2020- 09/2020
Media Studies, Media Studies Certification, Hudson
County Community College of New Jersey
2021
TEFL 120 Hours Certificate, Teacher Record
2022
Basic Computer Literacy and Life Skills Certificate,
ArcelorMittal Science Centre
ADDITIONAL
SKILLS
Microsoft Office package: Microsoft Word, Excel, PowerPoint
Database operation: Microsoft Office Access
Statistical operation: Quantitative Techniques
REFERENCES
Dimakatso (Mentor)
Ben (Team Leader)
Ayanda (Team Leader)
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