Malefago Modungwana

MALEFAGO MODUNGWANA PROFESSIONAL SUMMARY-m - Tembisa, South Africa 1632 Organized Virtual Assistant and a graduate from the African Leadership X Virtual Assistant programme. Dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual offering about 2 years of experience as an admin and sales assistant. Self-motivated and always ready to take on added responsibilities to contribute to the team's success. SKILLS EDUCATION LLB: Law University of Johannesburg, Johannesburg, April 2022 LANGUAGES • Slack • Workflow Planning • Jira • Social media management and marketing • Hubspot • Google docs, Google sheets, Google forms and Google slides • SEO marketing skills • Microsoft office • Strong Organizational Skills • Report Development • Research and Analytical Skills • Database Administration English Bilingual or Proficient (C2) Sepedi Bilingual or Proficient (C2) IsiZulu Bilingual or Proficient (C2) Afrikaans Intermediate (B1) Tshivenda WORK HISTORY November 2022 - Current Clipboard Health - Sales Development Representative, Remote • Building and managing accurate sales pipeline to maintain high volume of activity. • Winning new business by articulating full value of company's capabilities to prospects. Utilized Salesforce to manage sensitive client information and update existing and new client profiles. • Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQ Intermediate (B1) Chinese (Mandarin) Elementary (A2) Spanish Beginner (A1) January 2021 - October 2022 FRD Poultry Farming Equipment - Admin & Sales Assistant, Kempton Park, South Africa Managed over 100 calls per day. Increased sales by 10% in my time with the company. My duties included the following: • Managing multiple tasks and meeting time-sensitive deadlines. • Answering large volumes of incoming calls promptly and directing them to correct offices. • Sorting and distributing mail correspondence between departments and personnel. • Scheduling and confirming appointments and meetings for senior management team. • Supporting various administrative duties by proofreading, transcribing and invoicing • Drafting professional memos, letters and marketing copy to support business objectives and growth. • Confirming appointments, communicating with clients and updating client records. January 2021 - August 2022 Big Sister NPO - Mentor, Johannesburg, ZA My duties as a mentor Included the following: • Providing guidance and recommending coping mechanisms for youth dealing with difficult issues. • Assisting youth with homework assignments, sports and fitness, art and literacy. • Maintaining strict confidentiality in all situations unless abuse, neglect or threats identified. May 2019 - November 2019 FNB Tutoring Programme - Volunteer Tutor Tutoring Economics to grade 10 learners at Altmont technical high school and was responsible for the following : • Planning lessons for allotted time • Collaborating with students to complete homework assignments, identifying lagging skills and correcting weaknesses. • Using personalized learning plans to guide students to deeper understanding of course material and learning styles. CERTIFICATIONS • Python complete masterclass for beginners including Excel/ Database/ Network automation/ Data analysis, [Udemy] • TEFL [ Teacher Record] • Virtual Assistant [ ALX Virtual Assistant programme] • Digital Marketing [ Google]