Malebo Gift Mthembu

PERSONAL DETAILS Name and Surname Malebo Gift Mthembu Residential Area 417 Redbud Circle Whitehouse 75791 Contact Details - E-Mail-Date of Birth- Age 35 Marital Status Married Drivers License Yes and Own Vehicle Availability Immediately CAREER SUMMERY COMPANY POSITION PERIOD Christus Trinity Mother Frances Patient Access representative [Call Centre] June 2021 to November 2021 HeadMaster’s Saloon Call Center Agent September 2020 –May 2021 IPPO Office Assistant March 2017 – February 2020 FNB COMMERCIAL Senior Document Administrator April 2010 – February 2017 Q-PHOTO HATFIELD Sales Assistant September2007 - April 2010 COMPUTER COMPETENCY MS Excel Microsoft Outlook MS PowerPoint E-mail Typing SECONDARY EDUCATION SCHOOL ATTENDED Pro Arte Alphen Park QUALIFICATION Matric DATE 2005 TERTIARY QUALIFICARION INSTITUTE TYLER JUNIOR COLLEGE QUALIFICATION Associate’s Degree in Business DATE Current INSTITUTE UNISA QUALIFICATION Qualification Certificate In Basics In Business DATE 2008 INSTITUTE VARSITY COLLEGE QUALIFICATION Qualification Certificate In Management Principles DATE 2008 COURSES AND ACCREDITATION INSTITUTE Blazing Moon Corporate Training Dynamic Intervention Solutions QUALIFICATION Certificate of Competency in Time Management Skills DATE 2014 ACCREDITATION Accredited: Assessor Number: AMO274192 Registration start date: 8/3/2015 Registration end date: 8/3/2018 Assessor Registered Qualifications & Unit Standard ETDPSETA: Qualification ID 115753: Conduct Outcomes Based Assessments Level EMPLOYMENT HISTORY COMPANY Christus Trinity Mother Frances POSITION Office Assistant PERIOD June 2021 – November 2022 Duties: Patient Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances Patient Access staff is responsible for the successful financial outcome of all patient services Patient Access is responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers Reason for leaving: Pregnancy to deliver my baby EMPLOYMENT HISTORY COMPANY HeadMaster’s Saloon POSITION Call Centre Agent PERIOD September 2020 – May 2021 Duties: Answer Calls Follow up with Customers within regards to the upcoming appointments Book appointments Chat with customers and help them via text Advertise on social media pages. Call Clients and book appointment Resolve complains and record compliments Set the Stylists schedules Reason for leaving: I was looking for more growing opportunities. EMPLOYMENT HISTORY COMPANY IPPO POSITION Office Assistant PERIOD 1 March 2017 – Current Duties: Maintain the general document and office administration. Plan, prepare and control the budget for the office. Ensure maintenance of security protocol and confidentiality of documents and information at all times Work closely with Office Manager to understand delivery pressures and ensure that all deliverables are timeously met Implement and maintain an accurate office filing and recordkeeping systems Enter, edit and retrieve data as and when required. Prepare accurate and timeous documentation. Prepare letters, memos and submissions for approval. Proofread all documents prior to submission for accuracy and completeness Ensure all documentation is submitted timeously. Follow up with relevant stakeholders for outstanding documentation Maintain effective customer service and communication Answer and route telephone calls Receive and attend to all queries and ensure 5 day turnaround is maintained. Convey accurate and truthful information orally and in writing as required and authorized Reason for leaving: I relocated to the United States of America EMPLOYMENT HISTORY COMPANY FNB COMMERCIAL PREMIUM BUSINESS BANKING (LEGAL AND CREDIT SUPPORT) POSITION Senior Document Administrator PERIOD 6 April 2010 – 28 February 2017 Duties: Maintenance of all Administrative Process For The Department Operational Activities Production of Quality Management Information as advised by Management team Set up and Maintain filling systems Actively Taking on Additional Responsibilities as and when required by the team and support the delivery of excellent customer service Develop and continually update Administrative Skills. Data Capturing of Client’s information Position: Call Centre Agent (ENQUIRIES) Division: FIRST NATIONAL BANK Period: 6 April 2010 - 31 May 2012 Duties: Answering Calls Problem Solving Customer Services Relationship building with old and new Client’s Adhering to schedule Following Procedures to Ensure min Fraudulent activity Switch Board Operating (Transferring of calls) Offering Innovative Services Card Cancellations Cancelling Cards Reporting Fraud Rapid dealing with in regards to attending client Query. Transactional Banking Transferring Large and small amounts of money for a client by telephone Loading recipients and linking account for clients to be able to transfer money Pricing Changing Client’s pricing options Educating Clients on how to conduct their account Helping Client’s save on their account by choosing a pricing Option that best suites the client Reason for leaving: Looking for career growth outside of Banking industry References on request