Malaya Siy

Malaya Siy -- eCommerce Product Researcher | Email & Chat Support | Shopify VA Quezon City, Philippines linkedin.com/in/malaya-siy-2505a1a9 @aya_dalisay WORK EXPERIENCE eCommerce Customer Support Shopify 09/2018 - 04/2021, Achievements/Tasks SKILLS Shopify Slack Gorgias Zendesk Google Sheet Answer general inquiries, order status, and process orders via Zendesk, Gorgias, or Gmail. Turbo Ad Finder Process refunds through PayPal, Stripe, Authorize.com, Shopify. Medical Terminologies Monday.com Google Suite Adspy Web Research Asana Coordinate with suppliers for any returns using project management tools such as Monday, Asana, or Trello. Communicate with personal suppliers via Slack or Skype. Shopify Product and Supplier Researcher Shopify 09/2018 - 05/2021, Achievements/Tasks Find winning products using Adspy, Dropispy, Commerce Inspector, Ecomhunt, and Adplexity List products on Google Sheet ACHIEVEMENTS Winning Products (09/2018 - 04) Products sold over $50,000 in a span of 2 months LANGUAGES English, Filipino Native or Bilingual Proficiency Native or Bilingual Proficiency Find product videos and thumbnail for the approved product Contact top suppliers on Aliexpress and Taobao that meets client criteria for fulfillment Loan Officer JPMorgan Chase Bank 09/2009 - 10/2018, Achievements/Tasks Answer inbound calls from customers, bankers and dealers Process Auto Loan applications Managed 7-10 agents and provided timely coaching and feedback EDUCATION Bachelor of Science in Nursing Far Eastern University - Manila 06/2002 - 04/2006, INTERESTS Marketing Travel Photography Books