Malaika Kayani

Malaika Nasir Kayani Rawalpindi, Pakistan - Date of Birth: 26/10/2001 Gender: Female Nationality: Pakistani Personal Statement: Highly skilled and adaptable Virtual Assistant, specializing in both Administrative and Executive support. Proficient in a wide range of services, including customer service, email management, lead generation, graphic design, Amazon account management, and social media advertising (Instagram Ads, Google Ads, Facebook Ads). I bring expertise in data entry and administrative tasks, with a strong focus on accuracy, efficiency, and delivering exceptional results. Dedicated to streamlining operations, enhancing productivity, and exceeding client expectations, I am committed to providing professional and reliable support to help businesses achieve their objectives. Education:- Matric Intermediate (Mathematics) Bachelor in Mathematics Master in Mathematics Experience: Virtual Assistant Independent Client (UK based) [October 2023-October 2024] Provided administrative support by managing schedules, organizing documents, and maintaining accurate records to ensure seamless operations. Efficiently handled email management, including inbox organization, responding to client inquiries, and scheduling follow-ups, improving communication flow. Performed data entry tasks with precision, ensuring error-free maintenance of client databases and reports. Delivered exceptional customer service, addressing client concerns and resolving issues promptly to ensure satisfaction. Conducted online research to gather information for projects, presentations, and strategic decision- making. Managed social media accounts, including scheduling posts, engaging with followers, and monitoring analytics to boost online presence Supported client with calendar management, setting up appointments, and sending timely reminders to optimize time management. Prepared professional reports, presentations, and spreadsheets, streamlining workflows and enhancing productivity. Assisted in lead generation by identifying potential clients and updating contact databases for outreach. Amazon Account Manager Independent client (Saudi Arabia) Dates (March 2023 – August 2023) Successfully managed Amazon seller accounts, ensuring optimal performance and sales growth. Conducted product research and analysis to identify high-demand and profitable items. Handled inventory management, restocking alerts, and coordination with suppliers. Created and optimized product listings with SEO-friendly titles, bullet points, and descriptions. Managed advertising campaigns (PPC) to enhance product visibility and sales. Monitored account health metrics, including feedback score, return rates, and A-Z claims. Conducted competitor analysis to develop pricing strategies and improve market share. Provided customer service by addressing buyer queries and resolving disputes professionally. Analyzed sales data to generate reports and provide actionable insights for growth. Collaborated with clients to implement branding strategies and promotional campaigns. Customer Service Representative TCS (July 2022 – Jan 2023) Provided exceptional customer service by addressing client inquiries and resolving issues efficiently. Assisted customers with shipment tracking, delivery updates, and service inquiries. Handled complaints professionally, ensuring customer satisfaction and loyalty. Processed orders, scheduled deliveries, and coordinated with logistics teams to ensure timely shipments. Maintained detailed records of customer interactions and resolutions for quality assurance purposes. Worked closely with internal teams to resolve escalated issues and ensure service excellence. Developed strong relationships with clients by providing personalized support and solutions. Consistently achieved customer satisfaction targets and contributed to positive brand reputation. Communication Skills: Language English Urdu Punjabi I have good ability to both convey information to others and to listen. I am a good at communication and interpersonal skills, with ability to Liaise effectively and professionally with individuals at all levels. I an emphatic listener and persuasive speaker with excellent Presentation and negotiation skills. Having an ability to enjoy Working as team member as well as independently. Listening Good Good Good Reading Good Good Good Speaking Good Good Good Writing Good Good Good