Malachy Gift Chinaza

​MALACHY GIFT CHINAZA​ ​PROFESSIONAL SUMMARY​ ​ etail-oriented​ ​and​ ​results-driven​ ​General​ ​Virtual​ ​Assistant​ ​with​ ​over​ ​2+​ ​years​​of​​experience​​providing​ D ​high-level​​administrative,​​executive,​​and​​customer​​support​​to​​remote​​teams​​and​​executives.​​Proven​​ability​ ​to​ ​manage​ ​calendars,​ ​handle​ ​correspondence,​ ​streamline​ ​workflows,​ ​and​ ​maintain​ ​accurate​ ​records​ ​in​ ​fast-paced​ ​environments.​ ​Recognized​ ​for​ ​improving​ ​operational​ ​efficiency,​ ​supporting​ ​cross-functional​ ​teams,​ ​and​ ​delivering​ ​exceptional​ ​client​ ​experiences.​ ​Proficient​ ​in​ ​CRM​ ​tools,​ ​email​ ​management,​ ​data​ ​organization,​ ​and​ ​stakeholder​ ​communication,​ ​with​ ​a​ ​strong​ ​track​ ​record​ ​of​ ​exceeding​ ​customer​ ​satisfaction and performance targets.​ ​AREA OF EXPERTISE​ ​ irtual​ ​&​ ​Executive​ ​Assistance​ ​|​ ​Calendar​ ​&​ ​Schedule​ ​Management​ ​|​ ​Email​ ​&​ ​Inbox​ ​Management​ ​|​ ​Customer​ V ​Support​​&​​Conflict​​Resolution​ ​|​​Data​​Entry​​&​​Documentation​​|​​Workflow​​Optimization​​|​​Stakeholder​​Communication​ ​|​​Reporting​​&​​Record​​Keeping​​|​​Lead​​Generation​​Support​​|​​Time​​Management​​|​​Emotional​​Intelligence​​|​​Document​ ​Management​ ​TOOLS​ ​ oogle Workspace (Docs, Sheets, Slides, Drive) | Microsoft Office Suite | Zendesk | Freshdesk | Trello |​ G ​Slack | Loom | Canva | Zoom | Google Meet | Zapier| Spreadsheet Reporting​ ​WORK EXPERIENCE​ ​ ROGRAM LEAD (REMOTE)​ P ​T​ECHMINDED LAWYERS (TMLC)​ ​REMOTE, NIGERIA​ ​SEPTEMBER 2024 – TILL DATE​ ​●​ D ​ efined and refined program objectives to align with TMLC’s mission, strategic goals, and​ ​thematic focus areas.​ ​●​ ​Drafted professional partnership proposals and fundraising letters, supporting​ ​organizational growth and resource mobilization.​ ​●​ ​Coordinated meetings, managed schedules, prepared reports, and maintained clear​ ​communication with stakeholders, partners, and participants.​ ​●​ ​Monitored program progress using KPIs, providing structured updates and actionable​ ​insights to leadership.​ ​●​ ​Supported end-to-end program execution, ensuring timely delivery and operational​ ​efficiency.​ ​●​ S ​ uccessfully contributed to multiple partnership acquisitions that supported flagship programs like​ ​the Creative Rightside Bootcamp.​ ​●​ ​Streamlined program coordination workflows, increasing team efficiency and event delivery speed.​ ​●​ ​Introduced a KPI tracking system that improved program outcome measurement and reporting​ ​VIRTUAL ASSISTANT (HEALTHCARE) ​DIGITAL IMAGING DIADGNOSTIC​ APRIL 2025 - DECEMBER​ ​REMOTE, NIGERIA​ ​ rovide​ ​remote-style​ ​customer​ ​support​ ​by​ ​responding​ ​to​ ​client​ ​inquiries​ ​and​ ​ensuring​ ​a​ ​●​ P ​professional, empathetic, and supportive experience.​ ​●​ ​Accurately​ ​manage,​ ​update,​ ​and​ ​maintain​ ​client​ ​records​ ​and​ ​data​ ​across​ ​digital​ ​systems​ ​with​ ​strong attention to detail.​ ​●​ ​Handle invoicing, payment tracking, and receipt documentation for diagnostic services rendered.​ ​●​ ​Coordinate​​workflows​​by​​guiding​​clients​​through​​required​​procedures,​​ensuring​​timely​​processing​ ​of results and consistent follow-ups.​ ​●​ ​Maintain​ ​strict​ ​confidentiality,​ ​data​ ​accuracy,​ ​and​ ​compliance​ ​while​​handling​​sensitive​​healthcare​ ​and administrative information.​ ​ EAD GENERATION & GROWTH ANALYST L ​CIRCUIT TV REMOTE, NIGERIA​ MARCH​​2025​ ​ xecuted​​targeted​​outreach​​strategies​​across​​LinkedIn,​​Facebook​​groups,​​and​​online​​communities​ ​●​ E ​to drive platform sign-ups.​ ​●​ ​Identified,​ ​engaged,​ ​and​ ​followed​ ​up​ ​with​ ​potential​ ​users,​ ​answering​​inquiries​​and​​guiding​​them​ ​through onboarding.​ ​●​ ​Built​​and​​maintained​​lead-tracking​​spreadsheets​​to​​monitor​​conversions,​​sources,​​and​​daily​​growth​ ​metrics.​ ​●​ ​Prepared​ ​weekly​ ​performance​ ​reports​ ​with​ ​insights​ ​and​ ​recommendations​ ​to​ ​improve​ ​outreach​ ​effectiveness.​ ​●​ ​Contributed to a 25% increase in sign-ups within the first month of joining the team.​ ​●​ ​Built a lead list of over 1,500 potential users, resulting in 600+ new sign-ups through direct​​outreach.​ ​ADMINISTRATIVE ASSISTANT ​ETROM INTEGRATED SERVICES ONSITE, NIGERIA​ AUGUST 2023 - FEB 2024​ ​●​ P ​ rovided​ ​comprehensive​ ​administrative​ ​support​ ​to​ ​the​ ​CEO​ ​and​ ​Operations​ ​Manager,​ ​including​ ​inbox management, scheduling, and document preparation.​ ​●​ ​Managed​ ​confidential​ ​information​ ​with​ ​discretion​ ​while​ ​coordinating​ ​internal​ ​and​ ​client-facing​ ​meetings.​ ​●​ ​Prepared weekly reports, presentations, and business documents using Google Workspace.​ ​●​ ​Facilitated​ ​daily​ ​communication​ ​and​ ​virtual​ ​meetings​ ​using​ ​Slack​ ​and​ ​Zoom​ ​to​ ​support​ ​smooth​ ​team operations.​ ​●​ ​Reduced​ ​scheduling​ ​conflicts​ ​by​ ​40%​ ​through​ ​effective​ ​calendar​ ​management​ ​and​ ​proactive​ ​follow-ups.​ ​●​ ​Successfully​ ​coordinated​ ​15+​ ​executive​ ​meetings,​ ​including​ ​agenda​ ​preparation,​ ​reminders,​ ​and​ ​meeting minutes.​ ​●​ ​Reduced scheduling conflicts by 40% through efficient calendar management.​ ​●​ ​Successfully coordinated 15+ executive meetings, including reminders, follow-ups, and minutes​ ​EDUCATION​ ​ABIA STATE UNIVERCITY, NIGERIA​ ​BACHELOR’S DEGREE IN ACCOUNTING​ ​CERTIFICATION​ ​ LX VA program​​|| ALX Virtual Assistant || September-November​​2024​ A ​ALISON course​ ​|| Customer Service skills || March​​2025​ ​DIGITAL WITCH SUPPORT COMMUNITY ||​​In Demand IT Skills​​Training 2025​ ​ASANA ACADEMY || WORKFLOW SPECIALIST CERTIFICATE 2025​