Malachi M Sabatia

Objective Motivated and detail‑oriented aspiring IT professional seeking an entry‑level IT Support Technician or Help Desk role. I possess a strong foundation in technology fundamentals, troubleshooting, software development, and proactive hands‑on experience from my home lab. I’m eager to leverage my skills in Python and Java to support your IT team while continuously advancing my technical expertise. --Technical Skills -Programming Languages: Python, Java - IT Support Fundamentals:Troubleshooting hardware/software issues, system administration, remote desktop support, basic ticketing systems - Software Development:Scripting, automation, debugging - Operating Systems: Windows; introductory Linux (command-line) - Networking: Networking basics, configuration, and diagnostics - Cybersecurity Awareness: Security best practices, risk assessment Education South Carolina State University – Cyber Security Expected: 2028 Relevant Coursework: - Core programming with Java & Python - Algorithms, data structures, and problem‑solving techniques - Fundamentals of cybersecurity and network risk assessment Technical Projects Home Lab Troubleshooting Initiatives - Virtual Lab Setup:Configured a virtual lab using VirtualBox/VMware featuring multiple environments—including Windows 10, Windows Server, Ubuntu, and pfSense to simulate practical troubleshooting scenarios. - Simulated Diagnostics:Designed and executed troubleshooting exercises by intentionally misconfiguring systems (e.g., network settings, OS updates) to diagnose and resolve common technical issues. - Remote Support Practice: Leveraged remote desktop tools to practice resolving connectivity issues and performing system updates in a controlled environment. - Resource Integration:Utilized CompTIA A+ study resources, online tutorials, and community forums to continuously improve troubleshooting methodologies and document effective solutions. Work Experience Team Member – Whataburger (2023‑2024) (Awarded Employee of the Month for outstanding performance - Delivered exceptional customer service by efficiently addressing inquiries and resolving issues. - Collaborated effectively with peers to maintain high operational standards during busy periods. - Developed strong communication and problem‑solving skills transferable to troubleshooting technical issues. Hackathon – Sacred Soil (2024) - Developed a Python‑based application integrated with Farm OS to streamline data entry for farmers. - Collaborated with a team of 5 to build a functional prototype in one weekend, showcasing rapid problem‑solving and teamwork. Certifications & Badges - Getting Started with AI Badge – IBM, 2025 - Getting Started with Cybersecurity Badge – IBM, 2025 - Planned: CompTIA A+ Certification in progress --Workshops & Training IBM Workshop – IBM (2025) - Gained hands‑on experience in software development, automation, and cybersecurity fundamentals through collaborative workshops. Soft Skills Problem‑Solving | Team Collaboration | Adaptability | Attention to Detail | Communication