Results-driven Project Manager and Business Analyst with extensive expertise in CRM systems and online banking platforms. Specializes in analyzing, optimizing and implementing technology solutions to enhance business operations while ensuring PCI DSS compliance and data security. Skilled in eliciting, documentingand refining functional and non-functional requirements in complex, dynamic environments. Adept at integrating new technologies to streamline processes and improve efficiency.
Proven ability to bridge the gap between business and technology, leveraging deep knowledge of computing systems, project management methodologies, and stakeholder collaboration to drive strategic initiatives. Experienced in executing complex projects across diverse industries, with a strong track record of delivering projects on time and within budget. Core competencies include strategic planning, risk management, and stakeholder communication, resulting in improved operational efficiency, successful project completion, and significant cost savings.