Maja Nikolic

MAJA NIKOLIC Current address: New Belgrade, Serbia • Contact details: - •-Date of birth: 07/03/1986; Citizenship: Serbian; Skype ID: slavko.nikolic OBJECTIVE Currently looking for a supervisory/ junior-to-mid level management position in Marketing/Communications/Sales/Customer Care or Creative (Digital) Writing/Media/HR industry such as Business Writer/Copywriter, MarCom Manager, Guest Relations Manager, Strategy Planner, Customer Relations Manager, HR Associate etc. SUMMARY OF QUALIFICATION S Marketing/Sales expert – Specialist for Greek clients in tourism/hospitality and sport; also licensed Personal Fitness Trainer/Fitness Manager with 5-6 years of total work experience, of which 3-4 in hospitality and tourism and 2-3 in sport; Master degree in Marketing and PR Management, BA in English language and III level official license for Personal Fitness Coaching • Marketing/Sales/HR skills: Strategic Planning, Online Marketing, Brand Development, Promotion/Advertising, B2C Sales, Social Media Marketing, Copywriting, Business Writing; Selection and Recruitment, Interviewing • Communications/PR Skills: Public Relations, Guest Service, Event Organization, Strategic and Internal Communications, Negotiation • Fitness skills: Personal Trainings, Sport Animation, Nutrition, Gym Assistance • Expertise generally in building good relations with clients, holding grievances, solving problems, motivating people, providing help/advice, listening, understanding multicultural environment; expertise in English and Greek language, as well as Creative Writing MOST SIGNIFICANT TOURISM AND SPORT EXPERIENCE Priprema za Emirate (Preparation for work in UAE) CEO (of the online project) cum HR/Customer Relations Manager October 2015 • Start-up project that involves complete preparation for candidates from the Balkans area who would like to relocate to Middle East and GCC region for the purpose of work; maintaining day-to-day relations with existent and potential clients; • Some of the online and offline services include: - General Consulting with Skype Interview Preparation (with potential employer) - English Conversation lessons - CV and Cover Letter Writing for GCC market - Online Marketing of candidates along with Assistance in job finding for specific industries (Hospitality, Fitness, Customer Service, Sales etc.) - New business development/gaining new markets and acquisition of clients though social networks (LinkedIn, facebook etc.) PREMEDION GYM & SPA (Millenium Hotel), Muscat, Oman May 2016 November 2015 – Group Fitness & Personal Coach/Assistant Recreation/SPA Manager • Holding Personal Fitness classes/ Strength & Conditioning programs • Group classes: RUN WITH MAYA, MAX FITT (HIIT, running with stations that involve whole-body exercises, military drills etc), AQUA FITNESS • Area of specialty: nutrition (helping, motivating people to lose weight), conditioning, body shape exercises • Conducting marketing activities, writing texts about nutrition, exercising programs • Female pool, gym and spa area supervising APOGEE Information Systems, Greece, Thessaloniki (home based work) September 2015 – November 2015 Marketing/Sales Representative (for HR products) • In charge of new company product (HR software for recruiting) • Undertaking different marketing/B2B sales activities through online channels • Social media networking, blogging, online HR forums promotion through writing variety of PR texts, teasers etc. April 2014 – June 2014 Novotel Abu Dhabi Al Bustan, UAE Fitness Instructor/SPA Receptionist • • • • • • Providing full support to the guests in fitness zone (proper usage of equipment, workout ideas, advice on nutrition etc) Responsible for supervision and maintenance of the fitness equipment, adherence to the established standards and procedures Assisting the Director of Spa in developing various programs and spa packages, giving ideas for promotions Conducting personal trainings and other sessions upon request Administrative help and support to the Spa Front Desk personnel and other staff in the Recreation department Presentation and touring of the Fitness and Spa zone for the business clients and customers, Marketing/Sales of Spa products Glob Metropoliten Tours, Serbia October 2013 – February 2014 Marketing/Sales Specialist for Incoming Tourism • • • Writing brochures/catalogues, editing websites New Business Development – gaining new markets Promoting Serbia as brand Hotel Galini, Greece (Pefki, Evia) June 2013 – September 2013 Guest Relations/PR and F&B Assistant Manager • • • • Guest Relation/Customer Service – providing information and answering queries Supervision of Animation/Dancing activities Public Relations, Event Organization and Sales for F&B department Front Office and Outlet Assistance Savana Tourist Enterprises, Rep. of Macedonia June 2013 – September 2013 Tour Guide • Stationery guide on the Greek Island Evia for people from FYROM (meetings, excursions, open hours etc) • Assistant tour guide from Serbia Verat Net, Serbia Director of Marketing and Communications February 2012- August 2012 • Managing MarCom team of 4 people (Assistants, Web Designers) • Writing marketing plans, conducting business and web analysis (through Google Analytics), as well as Marketing Research • In charge of budgeting, contracting, maintaining relations with existent clients and media •New Business and Brand Development Habtoor Grand Resort and Spa, Dubai, UAE February 2011 – July 2011 F&B Marketing/Sales Agent and Hostess/Event Coordinator • Specialist for Greek guests within hotel • Marketing and Sales planning, PR with guests; Copywriting • Organizing VIP events (tennis players, Cambridge Alumni) and acting as a Representative/Host Shark Fitness Gym, Serbia September 2009 - December 2010 Assistant Chief Fitness Manager/Gym Instructor • Holding group fitness classes as deputy (aerobics etc.), monitoring daily club activities, showing equipment to the guests • Assistance at Gym day-to-day activities EDUCATION • MA: Faculty of Organizational Sciences, Belgrade (2010), department for Marketing/Sales & PR Management - GPA 9.86 • BA: Faculty of Philology, Belgrade (2009), department for English language and literature – GPA 8.4 •MA: Faculty of Music Arts, Belgrade (2009), department for General Music Pedagogy & Theory – GPA 9.94 • Faculty of Sports and Physical Education, Personal Fitness Coaching, III level license – 2014 AWARD: EUROBANK EFG SCHOLARSHIP as one of the 100 best students in Serbia, 2008. COMPUTER SKILLS • MS Office (Word, Excel, Power Point) • Basic Web Design certificate (Photoshop, Dreamweaver) • Solid knowledge about social networks and internet marketing tool (Google analytics, SEO, PPC etc) LANGUAGES • Native: Serbian/Montenegrin • Fluent: English, Greek (C2), French (C1) • B1 knowledge: German, Italian • Basics (A1): Gulf Arabic, Russian, Hungarian ACTIVITIES AND INTERESTS Sport (athletics, swimming, bike riding, mountaineering), music (singing, playing piano), reading, writing, social networking, travelling (especially Middle East and SE Europe) REFERENCES Visit my LinkedIn page: http://www.linkedin.com/profile/view?id=-&trk=nav_responsive_tab_pr ofile