Maique Szarey Iquina

Results-driven professional with over eight years of combined experience in customer support, technical assistance, content moderation, executive assistance, and administrative operations. Throughout my career, I have built a strong reputation for delivering high-quality work, maintaining professionalism under pressure, and adapting quickly to fast-paced and ever-changing environments. My diverse background has allowed me to develop a well-rounded skill set that combines customer service excellence, operational efficiency, and strong organizational abilities.

I began my career in customer support, where I gained extensive experience assisting customers through multiple channels including phone, chat, email, and social media. In these roles, I handled account concerns, technical issues, and service-related inquiries while ensuring positive customer experiences. I developed strong communication skills, patience, empathy, and the ability to resolve problems efficiently while meeting productivity and quality standards. Working in high-volume environments also strengthened my multitasking skills and ability to remain calm under pressure.

As a content moderator, I was responsible for reviewing and evaluating user-generated content to ensure compliance with company policies and community standards. This role required strong attention to detail, sound judgment, consistency, and the ability to make accurate decisions quickly. I successfully managed large daily workloads while maintaining excellent quality and accuracy metrics.

More recently, I transitioned into an Executive Assistant role where I supported leadership teams with administrative and operational tasks. My responsibilities included calendar management, project coordination, tracking timelines and deliverables, preparing reports, organizing workflows, and supporting marketing initiatives such as partnerships, collaborations, and promotional campaigns. This experience enhanced my ability to prioritize tasks, manage confidential information, and contribute to business growth initiatives.

I am highly proficient in a variety of workplace tools and platforms including Google Workspace, Microsoft Office, Zendesk, Notion, Asana, Canva, LinkedIn, NetSuite, and AI tools such as ChatGPT, Claude, and Gemini. I am comfortable learning new systems quickly and using technology to improve efficiency and productivity.

Known for being dependable, proactive, and solution-oriented, I take pride in delivering results and supporting teams effectively. I thrive in both independent and collaborative settings and am passionate about continuous learning and professional growth. With my strong background in customer service, administration, and operations, I am confident in my ability to bring value to any organization while contributing to its success.