Mainah Ndabambi

Mainah Ndabambi South Africa | - |-| https://www.linkedin.com/in/mainah-ndabambi124816b8 EDUCATION Midlands State University History & International Studies Honours Degree WORK EXPERIENCE Gweru,Zimbabwe Graduation Date: June 2019 Midlands State University Virtual Receptionist Remote 2022 - 2023 Increased scheduling efficiency by 15%, reduced appointment no-show rates by 25%, and enhanced patient satisfaction scores by 20% through personalized service and streamlined processes. Maintained 99% accuracy in electronic records management and ensured 100% compliance with confidentiality standards in handling sensitive information. DCK Remittance Specialist Remote 2021 - 2022 Managed all aspects of remittance processing , ensuring 100% compliance with company standards and regulatory requirements. Utilized advanced knowledge of banking systems to accurately process and validate transactions, performing regular audits to maintain a 99% accuracy rate. Collaborated with cross-functional teams to resolve discrepancies efficiently, improving issue resolution time by 20%. Omni Contact Zimbabwe Zimbabwe Telemarketing 2019 -2020 Managed outbound client communications, achieving a 95% resolution rate for customer inquiries. Utilized strong communication and problem-solving skills to address and resolve client issues promptly, contributing to a 15% increase in customer satisfaction Maintained a client-focused approach, exceeding Key Performance Indicators (KPIs) set by management. LANGUAGE English ADDITIONAL INFORMATION LiveChat, Zendesk, Salesforce, Shopify, Google Ads, Google Analytics Skills: Hubspot, Facebook, WordPress, Canva and Microsoft Office