Maimunah Omar

MAIMUNAH BINTI OMAR PROFESSIONAL SUMMARY Detail-oriented professional with over 10 years of experience in sales, business development, and administrative operations. Proven track record in 100% remote territory management, successfully coordinating with HQ through digital channels while maintaining high performance. Expert in client relationship management using proprietary CRM systems and driving business growth through virtual collaboration. REMOTE WORK & TECHNICAL STACK • • • • CRM & Systems: Proficient in Medkad’s in-house CRM system for lead tracking and client management. Virtual Collaboration: Expert in Zoom, Microsoft Teams, and Google Workspace for remote stakeholder engagement. Data Analytics: Above Moderate proficiency in Microsoft Excel and PowerPoint; Moderate in Power BI. Digital Communication: Experienced in asynchronous communication and remote after-sales support. PROFESSIONAL EXPERIENCE Assistant Manager, Business Development | Medkad Sdn Bhd (Northern Region) Jan 2023 – Jan 2026 • • • • • Full Remote Operations: Managed the Northern Region territory independently while reporting remotely to HQ. In-House CRM Management: Utilized Medkad’s proprietary CRM to spearhead client management, business development, and pipeline tracking. Virtual Client Engagement: Delivered corporate presentations, proposals, and product demonstrations via online platforms. Digital Liaison: Managed medical benefits for corporate clients by coordinating with hospitals and clinics through digital systems. Remote Performance Reporting: Leveraged Excel and PowerPoint to prepare business performance reports for virtual management reviews. Sales & Marketing Executive | Medkad Sdn Bhd (Shah Alam) Jan 2018 – Dec 2022 • • • Digital Health Solutions: Marketed digital healthcare products to private companies, government agencies, and SMEs. Online Onboarding: Conducted virtual system training and onboarding for new clients to ensure seamless service adoption. Coordinated Support: Facilitated delivery between clients and medical providers using centralized digital networks. KEY ACHIEVEMENTS • • • High Retention: Achieved a 90% client retention rate through proactive virtual customer service and consistent follow-ups. Contract Renewals: Secured multi-year contract renewals by maintaining strong remote client relationships. Operational Precision: Recognized for fast issue resolution and high accuracy in documentation while managing high-volume accounts. EDUCATION • • Bachelor of Corporate Administration (Hons.) | UiTM Shah Alam (2014) Diploma in Public Administration | UiTM Kedah (2011) ADDITIONAL INFORMATION • • Languages: English and Malay (Professional Proficiency). Availability: February 2026.