Mailyn Rodriguez

PROFESSIONAL SUMMARY PROFESSIONAL As a proactive customer service SKILLS Billing /Auditing Processing Orders and Payments Documentation and Record-Keeping representative, I bring a strong dedication to customer service, with a proven track record of enhancing customer experiences. My efforts have resulted in a 20% increase in customer retention and a 10% improvement in service response efficiency. PROFESSIONAL SERVICES SOFTWARE PROFICIENCIES Chat GPT Mintsoft WebApp SAGE MS Office Google Suite Xero SAP QUICKBOOKS CLIENT INDUSTRIES Bookkeeping Social Media Customer Support Real-Estate Broker BILLING ANALYST/ADMIN SUPPORT Financial Data Entry: Provide precise and timely input of financial transactions to maintain up-to-date and accurate records, enhancing overall financial transparency. Bank Reconciliation: Assist in reconciling bank statements to ensure consistency in financial records, helping to identify discrepancies early and improve financial accuracy. Accounts Payable/Receivable Management: Help manage invoices and collections to maintain healthy cash flow, ensuring timely payments and contributing to financial stability. Accomplishments: 1. Best Employee of the Year Foodspere Inc 2022 - CONTACT INFO-Sta. Maria Bulacan, Philippines - EDUCATION BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY PROFESSIONAL REFERENCE Jama B. Lanogan JBL Solutions/CEO - PROFESSIONAL TRAININGS SOLAR PANEL APPOINTMENT SETTER MAY 2022 PROFESSIONAL EXPERIENCE Job Title : Business Adminstrator Company : CHBSG LTD AUGUST 2022- DECEMBER 2024 Email and chat support for customer bills and concern Process quotations for contracts. Send out and submit of customer contracts Setting appointments to broker related to meter installations Inbound and outbound calls. Adhoc Admin task related to billing and customer support Job Title : Real Estate VA- Customer Agent Company : Moonlight LLC JUNE 2020- JANAUARY 2023 Contact potential customers via phone, email, or messaging platforms for rentals and apartments. Qualify leads by assessing their needs and suitability for the rentals. Schedule meetings between sales representatives and clients, managing calendars efficiently. CRM Management: Update and maintain lead information in CRM systems like Zumper and Zillow. Follow-Up & Reminders: Send appointment confirmations, reminders, and follow-ups to ensure a high show-up rate. Job Title : Billing Support Specialist Company : Foodsphere Inc AUGUST 2007- APRIL 2022 Customer Support for overdue invoices Assisting third parties related to queries for product availability via email and chat. Cutomer support thru live chat for concerns and resolutions.