Mailson Cardoso Filho

Professional Experience – Mailson Cardoso Filho

I have several years of experience in customer service and technical support, working both in call center environments and as a support analyst. My background includes handling customer inquiries through various channels such as phone, email, chat, and ticketing systems. I am highly adaptable, solution-oriented, and capable of delivering excellent service even under pressure.

My first professional experience in customer service was at Vox Line, a call center company where I worked as a Customer Service Representative. In this role, I was responsible for assisting clients over the phone, solving general inquiries, providing product information, and guiding customers through basic troubleshooting steps. I developed strong communication skills, learned to manage high volumes of interactions, and ensured a positive customer experience with every contact. Working in a fast-paced environment taught me how to stay organized, meet performance targets, and maintain a calm and professional tone with all types of customers.

Later, I joined Control ID, a company specialized in access control and biometric systems, where I worked as a Technical Support Analyst. My responsibilities included assisting clients via email and phone, opening and managing technical tickets, troubleshooting hardware and software issues, and providing step-by-step guidance to resolve problems remotely. I worked closely with end users, partners, and internal technical teams to ensure quick and accurate support. This experience enhanced my ability to translate complex technical concepts into clear and simple language for non-technical users.

At Control ID, I also used internal systems to document cases, follow up on pending issues, and ensure customer satisfaction. I gained experience using help desk platforms and understood the importance of accurate communication, empathy, and detailed reporting.

Throughout both positions, I demonstrated a customer-first mindset, strong problem-solving skills, and the ability to work both independently and in team-based environments. I’m comfortable with remote communication tools and always aim to provide timely, professional, and human support.

Now, I’m looking for a remote opportunity in customer service where I can apply my experience with international standards, contribute to a positive support culture, and grow within a dynamic and collaborative team.