Mailinda S. Rojas

Mailinda S. Rojas -/- Villa Isabel B 4 L 14 Brgy Burol Main Dasmarinas City Cavite, Philippines To be able to contribute to the success of the company I will be working with and to enhance and nourish my skills and knowledge. Skills: Microsoft windows/ office (MS Word, Excel, PowerPoint) Capacity to learn quickly and use newfound knowledge concisely and accurately Creativity inclined, hardworking and able to work under pressure Strong Analytical skill, verbal and written communication skills Well trained in different skill set in Telstra Educational Attainment: 2008 – 2010 BS Custom Administration National College of Science and Technology Dasmariñas City Work Experience: September 2016- Jan 2018 Sumblox Paradise, Utah October 2012- March 2017 LeadGenius Berkeley, California April 2012- Present RM Worthy Virtual Assistants Dasmariñas, Cavite January 2012- September 2012 Ebenezer International College Manggahan,Cavite November 2010– July 2012 Teletech Management Inc. Bacoor, Cavite October 2008 – September 2010 Jollibee Foods Corporation Dasmariñas City May 2008 - October 2008 Kenny Rogers Company Bacoor, Cavite - LOBs Remediation – Remediate order that went into Error. – Call customer to verify details like date of birth and account numbers to be able to process their order. – Call departments to validate customers request. Online- Order Remediation – Process online request – Call customers to advice/discuss status of their orders. Bundle Order Entry (BOE) - Case manager from BOE – create bundle and other orders based on the web forms Logged by sales consultants. - We make sure to action commitments given by front of house and dealers within 24 -48 hour time frame. - We make sure that we commit less or zero error rate as possible to ensure Completion during first attempt of processing order. Seminars and Training: Telstra: CSRs in Action Complaints Handling for Triple Zero (000) & Related Matters Agent: Voice Tone Agent: Revealing Customer Needs Agent: Reflecting Customer Speech Patterns Agent: Providing Service Solutions Agent: Positive Focus and Confidence Agent: Making a Connection Agent: Identifying Customer Needs Agent: Effective Listening Tips 4-6 Agent: Effective Listening Tips 1-3 Agent: Defining Problems (Technical) Agent: Dealing with Angry Customers Agent: Asking Questions Effectively Agent: After Call Work Bundles Order Entry Siebel Enhancement Character References: Ms. Brianna Salinas Director of Customer Success and Operation LeadGenius Mr. David Skaggs CEO & Designer of Sumblox- Mr. Alvin Concepcion POC/ Teletech Bacoor- __________________________ MAILINDA S. ROJAS