Maila
Gianina F.
Elegado
CUSTOMER SERVICE
REPRESENTATIVE /
APPOINTMENT SETTER
3 Tulip Si., Capitol
Gardens, San Roque,
Tarlac City Philippines--
PROFILE
Efficient
customer
service
professional with more than 10
years of experience in the BPO
industry. Adept at handling 50+
calls or chat on a daily basis while
consistently resolving client issues
smoothly and quickly. Fluent in
English, verbally and written, and
able to provide clear customer
service in both. Seeking to apply
customer service and problem
solving expertise to benefit your
company
as
a
call
center
representative. Maintain a high
level of professionalism, patience
and
efficiency
to
minimize
customer
dissatisfaction
and
increase customer loyalty
WORK EXPERIENCE
APPOINTMENT SETTER
Auto Boutique
April 2022 - Jan 2023
Worked for a US based auto dealership
Handles appointment setting, customer service and
sales.
CUSTOMER SUPPORT
Sitel Philippines
Aug 2015 - April 2022
Worked on a US based online retail company.
Handles customer service, sales and accounts through
voice and chat.
Sutherland Philippines
Sept 2011 - Aug 2015
Worked on a US based company that provides cable,
internet and VoIP services.
Handles customer service, sales and technical support
through voice, email and chat.
Sutherland Philippines
March 2011 - Sept 2011
Worked on a UK based online retail company.
Handles customer service, sales and accounts through
voice and email.
EDUCATION HISTORY
Bachelor of Science in Nursing
Central Luzon Doctors' Hospital - Educational
Institution
